Retail Management Specialist

Job Description

Job Title:

Retail Management Specialist

The Retail Management Specialist supports the operation and development of Museum’s retail outlets, ensuring they deliver a world-class visitor experience and reflect the museum’s identity and mission. The role focuses on day-to-day retail operations, product management, merchandising, and customer service standards, while also contributing to revenue growth and sustainability.

• Oversee daily retail operations within the museum shop and temporary pop-up activations.
• Ensure customer service excellence and smooth transaction processes.
• Monitor inventory, stock levels, and procurement processes in collaboration with suppliers.

• Support the development of retail product lines inspired by Museum’s collections and brand.
• Ensure effective merchandising displays that enhance storytelling and maximize sales.
• Work with the retail strategy team to evaluate product performance and recommend adjustments.

• Monitor sales performance against targets and contribute ideas for promotional campaigns.
• Support the implementation of cross-selling initiatives with exhibitions, events, and memberships.
• Ensure pricing strategies align with market research and institutional objectives.

• Ensure retail operations comply with museum standards, financial procedures, and health and safety regulations.
• Provide training and guidance to shop staff and temporary staff during peak seasons or events.
• Conduct regular audits of stock control and customer service standards.

• Coordinate with F&B and Events teams to align retail offerings with wider museum activities.
• Liaise with suppliers, designers, and local artisans to source products aligned with Museum’s values, including sustainability.
• Work closely with the Marketing and Communications team to promote retail experiences through digital and print platforms.

• Bachelor’s degree in Business Administration, Retail Management, Marketing, or related field.

• 5+ years of experience in retail management, preferably within cultural institutions, museums, or high-profile retail environments.
• Proven track record of managing retail operations, merchandising, and customer service.
• Experience with POS systems and retail analytics.

• Strong organizational and operational management skills.
• Excellent communication and interpersonal skills.
• Commercial awareness with ability to balance profitability and visitor experience.
• Proficiency in English required; knowledge of Arabic is an advantage.