Cluster Manager​/Area Sales manager; Jewellery

Responsibilities

• Drive sales and profitability across assigned jewellery stores achieving monthly quarterly and annual targets
• Analyse store KPIs including sales conversion ATV footfall and productivity and implement corrective action plans
• Identify opportunities to increase revenue customer acquisition repeat business and average basket size
• Monitor UAE market trends competitors pricing promotions and customer preferences
• Conduct regular store visits to ensure operational visual merchandising stock and customer service standards
• Monitor inventory stock movement replenishment ageing stock and stock accuracy
• Lead coach and develop Store Managers and sales teams to maximise performance
• Set targets conduct performance reviews and identify training and development needs
• Ensure excellent customer experience product knowledge and high standards of jewellery sales service
• Manage escalated customer issues and strengthen VIP CRM and clienteling activities
• Collaborate with merchandising marketing and operations teams to drive sales and store performance
• Support new store openings promotions events and other retail initiatives

• Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field preferred.
• 5–10+ years of jewellery sales experience, Proven experience managing multiple stores / a retail cluster.
• Strong track record of achieving and exceeding sales targets.
• Excellent leadership, coaching, negotiation, and communication skills.
• Strong commercial and analytical mindset with the ability to interpret sales and operational KPIs.
• Excellent knowledge of customer service and luxury retail standards.
• UAE retail market experience is strongly preferred.
• Experience working with multicultural teams.
• Good knowledge of MS Office and retail/POS systems.
• UAE driving licence is mandatory.