Retail Lead

The Retail Lead is responsible for overseeing store operations and overall performance, managing the operations department in coordination with Azadea's Shared Services.

• Develop action plans and strategies to maintain positive shop performance and assist in setting seasonal projections.
• Ensure that the appearance and visual display of all stores are in line with visual merchandising and brand guidelines. Collect and provide feedback on VM standards to retail and brand management.
• Coordinate closely with the Azadea's Business Services to ensure effective and timely completion of all operational functions. Develop and implement operational metrics to measure the department's effectiveness.
• Conduct regular field visits to stores to identify concerns and provide necessary support, ensuring thorough reporting of findings and recommending any needed corrective actions. Tour the sales floor regularly to ensure stores are well organized and adequately staffed according to store operations policies and procedures.
• Prevent financial loss and maintain stock control/shrinkage targets in line with company guidelines. Coordinate closely with Azadea's Business Services to ensure all operational functions are completed effectively and on time. Implement a set of operational metrics to measure the effectiveness of the department.
• Ensure adherence to customer service standards and implement enhancements where necessary.
• Conduct market analysis to monitor competitors' strategies and plans, providing recommendations for contingency plans as necessary.
• Provide analysis to senior management regarding stock levels, discounts, collections, etc., and coordinate with brand managers to take appropriate action in a timely manner. Generate and analyze sales reports, collaborating with the retail and brand management team to maximize stock potential.
• Assist in developing the business plan and strategy for local operations.
• Manage the opening of new stores by closely coordinating and following up with relevant departments, as well as overseeing the closure of existing stores.
• Ensure compliance with health and safety legislation and adherence to compliance requirements in all areas of operational activity, including company policies, procedures, and controls, especially related to security and cash.
• Develop an effective communication platform across the managed area to maintain comprehensive knowledge of products and services. Ensure shared understanding of business activities and priorities among team members.
• Maintain relationships with mall management and ensure store compliance with mall guidelines and procedures.
• Recruit, train, motivate, and evaluate the team to ensure that the department has the necessary skill base, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company.

• Fluency in English. Arabic is a plus.
• Proficiency in MS Office.
• Bachelor's degree in Business Administration, or a related field. MBA is a plus.
• 6–8 years of experience in Retail or a similar role, including at least 3 years of experience in a managerial position.

* AZADEA is committed to equal employment opportunity for all individuals regardless of race, color, religion, gender, age, marital status, disability, or any other classification.

* We aim to give our candidates the best experience possible. But due to the amount of applicants applying, we will only get in touch if you have been shortlisted for the role.