Ground Crew

Ground Crew Job Description

Role Scope

• Ensure all departmental checklists, opening and closing procedures are being consistently completed, any required follow-up action is initiated, and forms/records are being filed appropriately
• Ensure all Waivers and T&Cs are signed before the experience commences
• Book in and Check in customers to their relevant experience
• Serve customers by helping them select products.
• Help answer customers questions and queries
• Directs customers to the experience they have chosen.
• Provides outstanding customer service.
• Manages financial transactions.
• Assists with inventory, including receiving and stocking merchandise.
• Deal with any internal or external customer requests
• Handle minor complaints of the guests
• Greet and direct customers
• Provide accurate information (e.g., products, pricing, merchandise etc.)
• Ensure merchandise areas are fully stocked
• Handling three departments, guest services, retail and F&B

Essential

• Higher secondary or equivalent
• 1 year as a front-line colleague in the entertainment / leisure industry, specifically Operations has handled money transactions and worked with customers on a face-to-face basis.
• Needs to have a good understanding of Microsoft office
• Listening
• Excellent customer service
• Selling to customer needs
• Product knowledge
• People skills
• Dependability
• General math skills
• Verbal communication