Sales Assistant - Toys Retail Operations

Sales Assistant - Toys Retail Operations Job Snapshot

Role:
Sales Assistant

Location:

Abu Dhabi Emirate, United Arab Emirates Industry: Retail Function:
Sales-Retail

Experience:

1-2 years of retail sales experience Job Type: Full Time Position Overview Al-Futtaim Retail is hiring a Sales Assistant in Abu Dhabi Emirate, United Arab Emirates for a Retail opportunity with Toys R Us focused on customer service, sales generation, cashiering, and store operations. The role supports an engaging in-store experience by helping customers with product information, processing transactions efficiently, and maintaining strong standards of cleanliness and visual presentation.

The Sales Assistant will combine front-line customer interaction with daily operational responsibilities. Success requires an energetic approach, good communication, attention to store standards, and the ability to support customers throughout their visit.

Country:
United Arab Emirates City:
Abu Dhabi Emirate Industry: Retail Function:
Sales-Retail Salary:
Not disclosed Gender: No Preference Candidate Nationality:
Not specified Job Type: Full Time Work Arrangement:
On-site

• Welcome customers promptly with a friendly and professional approach.
• Provide relevant and current information about products.
• Help customers understand available options and make informed purchasing decisions.
• Respond to customer requirements throughout the shopping experience.
• Maintain positive and courteous interactions on the sales floor.
• Thank customers for visiting the store and invite them to return.

• Support sales through active customer engagement and attentive service.
• Create a positive first impression through an energetic attitude and professional presentation.
• Provide timely assistance to customers in designated service areas.
• Identify appropriate opportunities to recommend additional products or services.
• Follow the required dress code and store service standards.
• Contribute to a welcoming and customer-focused retail environment.

• Provide efficient service at the cash wrap.
• Process customer transactions accurately.
• Offer gift cards where appropriate.
• Capture customer information in the designated database.
• Keep the cashier area clean, organised, and ready for customer service.
• Follow established procedures when handling transactions.

Store Standards and Presentation Maintaining a clean and visually appealing store is an important part of the position. The Sales Assistant will complete housekeeping activities assigned by store management and help ensure that merchandise and customer areas remain organised. The role also supports visual presentation standards and the overall condition of the store throughout daily operations.

• Excellent customer service and interpersonal skills.
• Good verbal communication skills.
• Ability to engage positively with customers.
• Ability to handle cash transactions efficiently.
• Strong organisational skills.
• Ability to maintain store cleanliness and presentation standards.
• Ability to use design applications such as AutoCAD, Sketch Up, Illustrator, or Photoshop.
• Physical capability to work in an active retail environment.

• High School Degree or equivalent.
• 1-2 years of retail sales experience.
• Previous experience in a customer-focused retail environment is preferred.
• Proficiency with CAD and design applications such as AutoCAD, Sketch Up, Illustrator, or Photoshop for creating visuals and plans.
• Good verbal communication skills.
• Ability to perform some heavy lifting.
• Ability to stand for a minimum of 8 hours.

Al-Futtaim Retail operates across MENA and Southeast Asia and works with international retail brands including IKEA, ACE, Marks and Spencer, and the Inditex Group. Its portfolio also includes Toys R Us operations in the region. The business combines established retail operations with investment in digital innovation, customer experience, AI capabilities, and loyalty platforms while supporting a workforce representing more than 100 nationalities across over 10 countries.