Job Description & How to Apply Below
JOB TITLE:
SALES AND SERVICE SUPPORT
LOCATION:
ABU DHABI
ORGANISATION UNIT: HERMES MIDDLE EAST
SCOPE OF JOB:
As part of sales and service support team, you will play a crucial role in ensuring
operational excellence by managing inventory, coordinating stock replenishment, and supporting the
sales team in delivering exceptional client experience.
- Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback
- Strategizing and monitoring the daily activities of various operations in store.
- Assisting customer service staff with duties where required
- Training staff in areas of store operations and company policies
- Managing cashier coverage and customer flow to ensure proficient customer service.
- Investigating and solving customer service complaints received through various channels.
- Assisting with the development and implementation of service policies, and explaining these to staff and customers
- Maintaining documentation pertaining to customer service department and store activities
- Performing additional duties where needed
- Coordinate with the logistics departments to ensure that the documents of the SAV parcels are well prepared
- Liaise with stock team and cash desks (Credit Notes and Supplier Returns)
- Follow up with calls and messages
- Interactive and positive participation in all morning briefings and team meetings to optimize teamwork and problem solving
- Demonstrate respect and consideration to all colleagues to maintain a solid and dynamic team
- Share positive ideas and experiences with colleagues
- Build effective relationships using appropriate verbal and non-verbal communication with other staff
- Operational efficiency
- Support for sales team
- Client satisfaction
- Team collaboration
- Previous experience in a retail support, stockroom, or operational role, ideally in retail luxury environment
- Familiarity with inventory management systems, stock processes, and operational best practices
- Strong organizational skills with attention to detail and ability to multitask
- Excellent communication and teamwork skills to support seamless coordination with store team
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