Team Lead, Retail

Job Req Number: 128721
Time Type:
Full Time

The DSV group, headquartered in Denmark, is one of the biggest transport and logistics companies in the world, with more than 160,000 dedicated employees and presence in 90 countries.

The Team Leader – Luxury Fashion Operations is responsible for coordinating and supervising day-to day warehouse and customer service activities for a luxury fashion client, including inbound, outbound and customer service coordination across all modes of transport. The role ensures strict adherence to luxury brand service standards, seasonal calendar requirements, store replenishment schedules, mall delivery regulations, and visual merchandising timelines, while maintaining inventory accuracy, service level agreements and operational efficiency.

The Team Leader acts as the first escalation point for the team, resolves operational issues within authority, and escalates major risks to the Supervisor when required. The succesful candidate will be based in Dubai.

Contract Logistics

Supervisor

• Lead and supervise a team of coordinators handling customer service, inbound, outbound, and returns
• Allocate workload based on priority: store launches, VM campaigns, peak season, promotions, e commerce cut-offs
• Act as first escalation point for operational and customer issues
• Coach and develop team members on fashion logistics processes and client SOPs
• Ensure shift coverage aligned with delivery waves and courier cut-off times
• Support performance management and KPI tracking of the team.

• Coordinate inbound flows from suppliers, DCs, and returns from stores and customers
• Ensure correct handling of Seasonal Collections, High-value garments and accessories and hanging garments where applicable.
• Verify ASN accuracy, Put-away compliance and Quality inspections and damage reporting.
• Coordinate priority inbound during New Season Launches, Promotional Campaigns and during Store Openings and refits.
• Manage reverse logistics for Store returns, E-Commerce returns and transfers between brands or seasons.

• Coordinate store replenishment by Delivery window, mall regulations and store trading hours.
• Ensure compliance with delivery slot bookings, labeling/ packing standards and floor ready requirements where applicable.
• Support urgent store transfers and stock balancing between locations.

• Manage daily order flow including cut-off times, Express vs Standard delivery and cash on delivery if applicable.
• Coordinate with courier partners on collection schedules, failed deliveries and return pick-ups.
• Monitor customer delivery KPIs and POD closure.

• Serve as operational contact point for the fashion brand’s supply chain and retail teams
• Proactively communicate delays, stock discrepancies and delivery risks.
• Support VM, marketing, and retail teams during Campaign launches, Pop-ups and Special events
• Handle complaints and service recovery within authority limits

• Ensure accurate stock movements in WMS and timely system confirmations
• Support cycle counts, seasonal stock reclassification and obsolete and slow-moving stock management
• Prepare and review reports inbound vs outbound volume, store fulfillment rate, E-commerce order performance, returns processing time and inventory accuracy.
• Flag risks related to Shrinkage, High-value SKUs and seasonal stock aging

• Ensure adherence to Client SOPs, brand handling standards, security and loss-prevention procedures.
• Identify process gaps and…