Fashion Consultant - Maison Margiela, Grove
Listed on 2026-10-11
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Retail
Customer Service Rep, Retail Sales, Merchandising, Retail Associate/ Customer Service
On behalf of OTB
, we are seeking highly motivated and experienced Fashion Consultants who will be responsible for leading our new Maison Margiela
, store in Mall of the Emirates, Dubai.
Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.
In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.
What you'll be doing- You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
- Drive client relationships within an omni-channel approach
- Provide pre-buying feedback on products
- DriveeNPSthrough people experience initiatives andculture
- Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
- Ensure click and collect are conducted within SLAs (Service-level agreement)
- Ensure customer data is properly captured in adherence to marketing team requirements
- Promote loyalty program (MUSE) and stayup-to-datewith app offeringsetc..
- Support with in-store marketing events and activations
- Keep abreast of allbrandsocial media activitiesandcampaigns
- Drive sell-throughs within the store
- Support in-store CX initiatives
- Provide input to what’sworking well/what’snot working well within thestore
- Strong English communication skills
- Strong Arabic/Russian communication skills
- Experience with luxury retail, CRM and personalized customer service
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
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