Store Associate - Maison Margiela

At Chalhoub we express the exceptional As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience and ensuring support in the implementation of CRM CX and other key customer and people initiatives in-store You will collect data on customer behaviour top sellers slow movers which will be key input for business reviews

Drive client relationships within an omni-channel approach

Provide pre-buying feedback on products

Drive eNPS through people experience initiatives and culture

Ensure adherence to VM guidelines and Standard operating procedures SOPs Ensure click and collect are conducted within SLAs Service-level agreement Ensure customer data is properly captured in adherence to marketing team requirements

Promote loyalty program MUSE and stay up-to-date with app offerings etc Support with in-store marketing events and activations

Keep abreast of all brand social media activities and campaigns

Drive sell-throughs within the store

Support in-store CX initiatives

Provide input to what s working well what s not working well within the store What you'll need to succeed

Strong English communication skills