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Job Description & How to Apply Below
- Lead by example, representing the Maison Margiela's values and philosophy through all customer and team interactions.
- Promote a positive and collaborative work environment, encouraging team engagement and communicating feedback or concerns to the Head of Retail.
- Deliver exceptional customer experiences, build lasting relationships with clients and manage VIP guest relationships to strengthen loyalty.
- Handle customer feedback and complaints professionally, ensuring timely and effective resolutions.
- Maintain high standards of visual merchandising, store cleanliness, staff grooming and stock replenishment in line with brand guidelines.
- Support daily store operations, including staff scheduling, shop floor coverage, stock movement tracking and inventory audits.
- Ensure compliance with retail procedures, company policies, and health, safety and security standards.
- Support store projects, promotional initiatives and community events to drive sales, increase customer engagement and enhance brand awareness.
- Leverage available digital tools and clienteling platforms to strengthen customer relationships and enhance the in-store and post-purchase experience.
- Previous experience in retail, preferably within luxury beauty or Fragrance.
- Proven ability to lead, coach and motivate a team, supporting individual development and overall store performance.
- Strong communication and interpersonal skills, with a customer-first mindset and a passion for delivering exceptional service.
- Commercial awareness and the ability to contribute to sales targets through effective selling techniques and team collaboration.
- Experience in clienteling, VIP relationship management and building long-term customer loyalty.
- Knowledge of visual merchandising, stock management and retail operational standards.
- A proactive, hands-on approach with strong problem-solving skills and the ability to work independently when required.
- Ability to stay informed about market trends, new products and competitor activity.
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