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Job Description & How to Apply Below
- Lead by example representing the Maison Margiela s values and philosophy through all customer and team interactions
- Promote a positive and collaborative work environment encouraging team engagement and communicating feedback or concerns to the Head of Retail
- Deliver exceptional customer experiences build lasting relationships with clients and manage VIP guest relationships to strengthen loyalty
- Handle customer feedback and complaints professionally ensuring timely and effective resolutions
- Maintain high standards of visual merchandising store cleanliness staff grooming and stock replenishment in line with brand guidelines
- Support daily store operations including staff scheduling shop floor coverage stock movement tracking and inventory audits
- Ensure compliance with retail procedures company policies and health safety and security standards
- Support store projects promotional initiatives and community events to drive sales increase customer engagement and enhance brand awareness
- Leverage available digital tools and clienteling platforms to strengthen customer relationships and enhance the in-store and post-purchase experience
- Previous experience in retail preferably within luxury beauty or Fragrance
- Proven ability to lead coach and motivate a team supporting individual development and overall store performance
- Strong communication and interpersonal skills with a customer-first mindset and a passion for delivering exceptional service
- Commercial awareness and the ability to contribute to sales targets through effective selling techniques and team collaboration
- Experience in clienteling VIP relationship management and building long-term customer loyalty
- Knowledge of visual merchandising stock management and retail operational standards
- A proactive hands-on approach with strong problem-solving skills and the ability to work independently when required
- Ability to stay informed about market trends new products and competitor activity
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