Relationship Officer

Accountabilities and Key Roles:

• Provide exceptional quality service to new and existing Premium clients relationships by providing them with the full suite of financial products & services based on their needs.
• Maximize profitability and create client ownership by providing the highest level of customer service through continuous proactive sales calls & visits to existing and new clients.
• Develop an action plan to broaden the existing client relationship by to acquiring new client relationships as well as new TMLs.
• Achieve sales targets in line with best practice standards of services and acting as a “Trusted Advisor” to the Premium clients.
• Adhere to Premium service quality standards and comply with Premium policies and guidelines.
• Update all clients’ files and ensure that all documents related to client are available in order to comply to KYC and AML Regulations.
• Identify and acquire new Premium clients to achieve “New To Bank” targets as well as cross sell targets.
• Review existing client relationships to ensure a greater share of wallet and higher cross sell ratios.
• Monitor own portfolio (portfolio management) by tracking the progress of Customer base, Asset Portfolio, Deposit Portfolio & Penetration Ratios of products and service.
• Pay attention to client feedback for any suggestions/concerns to propose innovative ideas for new products and services, and elevate to the Premium Program Manager when necessary.
• Participate in Premium program sponsor ships, events & initiatives that contribute in promoting the program image.
• Retain Client ownership (strong knowledge of client account, transactions and all issues related to client)

Education
:
University degree from a recognized university

Experience
: min. 2-4 years in relationship management and sales of retail products.

• Fluent in English & Arabic
• Excellent Communication and Time Mgt. Skills
• Very good Networking and selling skills
• Excellent Relationship Management & Negotiation skills
• Strong Interpersonal, Presentation, and Listening skills
• Good MS Office skills

At Arab Bank, we offer a purpose-driven and inclusive environment where innovation, continuous learning, and employee wellbeing are at the core. We are proud to welcome individuals of all generations, genders, and backgrounds, valuing the diverse perspectives that strengthen our culture and contribute to our success.