Officer- Customer Service

Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're seeking driven, skilled professionals ready to take on new challenges. Join us to make a lasting impact on our company and the industry.

Be part of a team that leaves its mark on the industry. Together, we can achieve great things and unlock new possibilities for our employees, customers, and communities.

• Actively sell/cross-sell asset and liability products to new and existing customers.
• Prepare, assess, and recommend loan product applications and maintenance requests for approval to the Consumer Processing Unit.
• Handle customer requests such as account opening, online requests, and returned cheque delivery.
• Encourage customers to build their balances and migrate to higher customer programs.
• Generate leads for Elite and Elite Gold programs by referring eligible customers to lounges and centers.
• Educate customers about automated channels like ATMs, call centers, and online banking, promoting their usage.
• Attract new customers through personal relations and referrals.
• Respond to inquiries forwarded from the call center.
• Meet individual sales targets.
• Participate in and lead daily retail sales team meetings.
• Online & Mobile Banking:
  Achieve monthly onboarding targets and promote channel usage through demonstrations.
• Ensure high customer experience and achieve NPS targets by representing FAB values.
• Engage with colleagues and stakeholders, completing mandatory trainings.

Set personal sales targets with the retail sales manager and branch manager.

• Adherence to policies and procedures.
• Collaborate with ABM to meet sales targets.
• Develop new sources of business.

• High School diploma.

• At least 2 years of relevant banking experience, familiar with bank products, customer service, policies, and procedures.