Groups Reservation Coordinator

Responsibilities

• Handle enquiries by email or telephone for group bookings
• Quote and contract confirmed bookings ensuring both are completed within standard process time
• Manage payments for each group prepayment deadlines and billback instructions
• Follow up with clients for rooming lists and input ahead of groups arrival
• Balance and check out group bills upon each group s departure
• Follow up with clients within agreed release dates and cancellation deadlines for sales updates and release unsold rooms accordingly
• Work with the sales to prepare series contracts
• load groups into the PMS and manage negotiated rates
• Keep copies of bills and contracts organised and safely stored for accounting purposes
• Prepare sales updates
• pick up and release reports for weekly and monthly updates
• Support the sales team with any additional information
• dinner time
• breakfast time etc
• for the weekly operations meeting

• Previous experience in hotel reservations or similar position
  
  Good knowledge of Opera Cloud systems.
• Confidence with dealing with incoming calls/emails.
• Ability to work alone and as part of a team.
• Strong organisational skills.
• Strong interpersonal and problem-solving abilities.