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Job Description & How to Apply Below
JOB TITLE:
Buyer Account Executive – MEAORIGINATION DATE: 2nd February 2023
REVISION DATE: 17th August 2026
ILLUSTRATIVE
JOB TITLE:
Buyer Account Executive
REPORTS TO:
Head of Account Management MEA
LOCATION:
Abu Dhabi, UAEKEY RELATIONSHIPS:
Customer Growth, Account Management, Finance, Community Growth, Client baseTRAVEL REQUIREMENTS:
As required to support clients, predominantly in region. May be based at client locations for 1-2 days per week or as requiredPURPOSEWe are seeking a detail-oriented and proactive Account Management Support professional to assist our Account Management team in delivering exceptional client service. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in maintaining strong client relationships through operational excellence.
Acting as the main point of contact for a portfolio of our buyer accounts the Buyer Account Executive will play a key role in driving revenue growth and customer retention across our existing client base, proactively identifying opportunities and improving account performance. They will be expected to support revenue-generating initiatives by building strong stakeholder relationships and delivering the full Achilles’ value proposition.
The successful candidate will have a strong understanding of the MEA business environment, cultural nuances, and stakeholder expectations, enabling them to build trusted relationships and deliver a localised, customer-centric experience across the region.
Key Responsibilities
• Provide administrative and operational support to Account Managers
• Assist with client onboarding, documentation, and contract processing
• Prepare reports, presentations, and account summaries for client meetings
• Maintain accurate client records in CRM systems
• Coordinate internal teams (sales, operations, finance, customer service) to ensure timely delivery of products/services
• Monitor account activity and flag risks or upsell opportunities
• Respond to client inquiries and follow up on requests as needed
• Track key performance metrics and assist in performance reporting
• Support billing, invoicing, and reconciliation processes
• Demonstrate the Achilles system capabilities in line with customer requirements
The Buyer Account Executive manages the relationship with a portfolio of buyers throughout their time with Achilles and is accountable for the retention, customer satisfaction and opening up opportunities within their buyer accounts. They will work closely with the Key Account Managers for that sector to identify and grow the revenue within the account base Through their activities they will manage the onboarding of run rate suppliers and unblock escalations, enabling the supplier teams to achieve their revenue targets.
RESULTS & RESPONSIBILITIESREVENUE
• Identify expansion opportunities within customer base
• Generate buyer-led camaigns and Inside Sales Executives
• Manage the annual subscription renewal process for designated accounts
• Accurately forecast run rate for designated accounts
• Achieve monthly, quarterly and annual sales objectives
• Manage supplier escalations on behalf of the buyerRETENTION
• Develop and maintain strong relationships with customers across the MEA region, demonstrating an understanding of local business practices, cultural nuances, and stakeholder expectations.
• Build rapport with customers, understanding their needs and recommending appropriate solutions using Achilles’ network/package solution within My Achilles
• Proactively review customers’ accounts, to advise how the customer can achieve more value from the subscription
•…
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