NIO Fellow

The NIO House Fellow has as a primary goal of achieving the NIO House sales targets as individually assigned, target delivery in a customer centric manner aimed at delivering the best buying experience and satisfaction levels.

• Demonstrated expertise in Automotive Sales with a minimum of 3 years' experience working with premium brands. Consistently achieved or surpassed sales targets
• Strong interpersonal and communication skills with the ability to grow relationships.
• Passion for EV vehicles an advantage.
• Ability and willingness to work in a fast-paced environment whilst maintaining the highest level of Customer service.
• Proficiency in using CRM systems and other sales tools.
• Driving license.

Support execution of the NIO strategy by:

• Greet and welcome Customers warmly to establish a positive rapport.
• Conduct thorough needs assessments to understand Customer’s preferences, budget, requirements, etc.
• Provide accurate information about vehicles, features and benefits in a clear and friendly manner.
• Stay up to date with automotive trends, competition and automotive developments.
• Educate Customers on the advantages and unique selling points of our vehicles.
• In-depth knowledge of the inventory to include specifications, pricing and promotions.
• Adopt a consultative sales approach, focusing on understanding and meeting the Customer’s needs rather than appearing pushy for a sale.
• Facilitate test drives and provide walk throughs of vehicle features to enhance the Customer experience in line with NIO training.
• Observation of sales process from prospecting and lead generation to closing deals.
• Strong finance and insurance focus.
• Prepare and process all necessary paperwork and documentation.
• Ensure a seamless and enjoyable Customer journey from initial contact to post-purchase follow-up.
• Address all inquiries, concerns and feedback promptly and professionally.
• Focus on long term relationships encouraging repeat business and importantly referrals.
• Participate in training sessions to continuously improve sales techniques and product knowledge.
• Collaborate with team members to achieve together and contribute to a joyful NIO House environment and experience.