Sales Administrator

The Sales Administrator is responsible for providing administrative support to the sales team, managing customer documentation, processing sales transactions, and ensuring accurate and efficient handling of sales-related tasks.

• Assist the sales team with administrative tasks, including scheduling appointments, preparing sales reports, and handling customer inquiries.
• Provide support during the vehicle sales process, including vehicle ordering, delivery coordination, and customer follow-up.
• Prepare, review, and process sales contracts, purchase agreements, and other related documentation.
• Ensure all documentation is accurate, complete, and compliant with company policies and regulatory requirements.
• Maintain organised and up-to-date electronic and physical files for all sales transactions and customer records.
• Serve as the primary point of contact for customers throughout the sales process, addressing any questions or concerns promptly and professionally.
• Follow up with customers post-sale to ensure satisfaction and address any issues or service needs.
• Coordinate with the finance department to facilitate the processing of financing and trade-in transactions.
• Monitor and manage the dealership’s inventory levels, ensuring that vehicles are accurately tracked and reported.
• Assist with vehicle ordering, receiving, and preparation for sale, including coordinating with suppliers and the service department.
• Prepare and update inventory reports and assist in the planning of inventory levels based on sales trends and forecasts.
• Generate and analyse sales reports, including daily, weekly, and monthly sales performance metrics.
• Provide insights and recommendations to the sales team and management based on sales data and trends.
• Prepare reports on inventory status, customer interactions, and sales pipeline activities.
• Handle incoming and outgoing correspondence, including emails, phone calls, and mail.
• Assist with office management tasks such as ordering supplies, coordinating with service providers, and maintaining office equipment.
• Support the implementation of sales promotions, events, and marketing initiatives.
• Ensure compliance with policies, industry regulations, and legal requirements related to sales and documentation.
• Conduct regular audits of sales records and documentation to ensure accuracy and consistency.
• Address and resolve discrepancies or issues related to sales transactions and customer accounts.
• Uphold company values throughout business practices and utilise sound judgment in decision making.
• Any other additional duties as may be required by management based on needs of the business.

• A minimum of 1-3 years working experience in a similar role.
• Proven experience in an administrative or sales support role, preferably within the automotive industry.

• High school diploma or equivalent required.
• Associate’s or Bachelor’s degree in Business Administration, Marketing, or a related field preferred.

• Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and dealership management software (e.g., CRM systems)
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Attention to detail and accuracy
• Ability to work independently and as part of a team