Manager EMEA

Job Description:

At Coursera, we aim to allow employees to develop their skills and grow their careers. One way we do this is with internal transfers. In order to support open and fair transfers, we practice transparency and have set guidelines for who is eligible to request a transfer.

Anyone who has been in their role for more than 6 months and in good standing may apply for a new position  consideration outside this timeframe, individuals should talk to their manager and People Business Partner. Please be sure to read the our Internal Mobility Program Policy here.

We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones — creating opportunities for teams to do their best work together. Our virtual hiring and onboarding experience makes it easy to join us and start making an impact from anywhere. If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, apply below.

About this role:
We’re looking for a Renewals Manager to help us grow our revenue base and maintain best‑in‑class retention across EMEA. You’ll own a portfolio of 150+ enterprise renewals and act as the main contact for your customers, bringing a customer success mindset to every conversation.
Working closely with Customer Success and Account Executives, you’ll own the renewal process end to end, from strategy and planning through negotiation and contract execution. Your goal is on‑time renewals and strong dollar‑over‑dollar renewal rates, and you’ll use each renewal as a chance to identify and drive upsells.

About your skills:

Account Management
Managing a portfolio of 150+ enterprise renewals while coordinating with Customer Success, Account Executives, Finance and Legal to meet customer needs.
Customer Retention
Building lasting customer relationships and spotting at‑risk accounts early, so that every renewal drives repeat business and loyalty.
Account Strategy
Planning renewal scenarios with Customer Success Managers and Account Executives to maximise retention, multi‑year commitments and growth.

What you’ll be doing:

• Own the end‑to‑end renewal process for a portfolio of 150+ enterprise customers, from early planning through contract execution
• Build renewal strategies with the Customer Success Manager and Account Executive for each client, engaging customers early to drive on‑time renewal and growth
• Close multi‑year subscription renewals and identify upsell opportunities alongside Customer Success and Account Executives
• Negotiate terms directly with customers’ procurement, legal and finance teams, and spot at‑risk accounts early to retain them
• Prepare proposals, renewal rate calculations and contracts, working with Finance and Legal to make sure everything is accurate and in line with company policy
• Maintain a 4‑month rolling forecast in Salesforce and report to senior management on goal attainment, with recommended course corrections

Qualifications:

• 3-4 years of B2B SaaS renewals experience working with enterprise customers
• Proven track record managing a large book of business, closing renewals, driving growth with Sales colleagues, and spotting at‑risk accounts early to prevent churn
• Demonstrated ability to negotiate complex deals and work through contract and budget processes while maintaining strong client relationships
• Excellent time management and attention to detail, with the ability to prioritise multiple competing deadlines
• Experience with Salesforce (Gainsight is a plus)
• Experience working across teams in fast‑paced environments and helping build scalable processes

Compensation
At Coursera, we offer competitive, zone‑based pay aligned to your location, experience, and role level. Our total rewards…