Sales Team Manager - Retail Banking

Role:
Sales Team Manager
- Retail Banking

Location:

Abu Dhabi, United Arab Emirates

Industry: Banking

Function:
Sales-Business Development

Experience:

Relevant sales leadership and retail banking experience

Job Type: Full-time

Sales Team Manager
- Retail Banking in Abu Dhabi, United Arab Emirates is a strong hiring opportunity within the Banking industry for professionals specializing in Sales-Business Development and retail product growth. This role supports First Abu Dhabi Bank by leading direct sales teams, increasing core product sales, driving cross-selling opportunities, and strengthening customer relationships while ensuring compliance with bank policies and service standards.

Country:
United Arab Emirates

City:
Abu Dhabi

Industry: Banking

Function:
Sales-Business Development

Salary:  ONLY if salary is NOT provided:
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Gender: Any

Candidate Nationality:
Any

Job Type: Full-time

This position is responsible for managing assigned sales teams, improving retail banking revenue, and ensuring customer acquisition targets are consistently achieved. The selected professional will lead field and office-based sales operations, strengthen internal collaboration, and improve business performance across assigned territories using structured sales management and digital tools.

• Manage the assigned sales team to ensure monthly sales targets are achieved or exceeded
• Drive sales of core banking products while encouraging cross-selling of other direct sales products
• Plan, organize, lead, and control team activities both in office and remotely using CRM, Microsoft Tasks, and digital platforms
• Develop new business opportunities in collaboration with Employee Banking and branch networks
• Source quality business while ensuring fraud prevention and compliance guidelines are strictly followed
• Strengthen customer relationship management using NPS feedback, service quality tracking, and regular follow-up
• Build and maintain strong working relationships with branches, internal departments, and Employee Banking relationship managers
• Conduct promotional activities, meetings, roadshows, and showroom campaigns to improve product visibility and sales volumes
• Ensure all team documentation is complete, accurate, and error-free for approved customer applications
• Monitor follow-up for deferred documentation and discrepancies to ensure smooth approval processes
• Prepare weekly and monthly MIS reports on sales performance, service updates, errors, and portfolio growth
• Provide market feedback and customer insights to senior management for product and process improvements
• Identify cross-selling opportunities across other business divisions of the bank
• Motivate team members through recognition, coaching, training support, and performance management
• Ensure adherence to standard operating procedures, policies, service standards, and code of conduct across the team

• Bachelor's degree in Banking, Finance, Business Administration, or related discipline
• Strong experience in retail banking sales, direct sales management, or branch sales leadership
• Strong knowledge of retail banking products and customer acquisition strategies
• Proven experience managing sales teams and delivering consistent portfolio growth
  
  Excellent leadership, team management, and motivational skills
• Strong customer relationship and dealer management abilities
• Good computer skills, reporting discipline, and organizational capability
• Strong market awareness, competition knowledge, and understanding of banking compliance standards
• Strong convincing, negotiation, and communication skills

• Sales-Business Development
• Retail banking sales
• Team leadership
• Customer relationship management
• Cross-selling and upselling
• MIS reporting
• Employee Banking coordination
• CRM and digital sales management
• Portfolio revenue growth
• Compliance and fraud control

• Join one of the UAE's largest and most respected banking institutions
• Lead high-performing retail sales teams with strong growth opportunities
• Work in a dynamic environment focused on customer acquisition and business expansion
• Competitive salary package with strong long-term career progression opportunities
• Collaborate with branch leaders and strategic banking teams across multiple business functions
• Build a leadership career with a bank known for innovation, stability,…