Sales and Marketing Coordinator

Sales and Marketing Coordinator (21552)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure.

This is not simply our job, it’s our passion.

To provide comprehensive administrative and coordination support to the Sales & Marketing department, ensuring the smooth and efficient execution of daily operations, sales activities, marketing initiatives, and client communications. The role supports the team in maintaining accurate records, coordinating commercial activities, preparing reports and materials, and delivering a high standard of service to clients and business partners.

Key Responsibilities

Sales Administration & Coordination

• Provide day-to-day administrative support to the Sales & Marketing team, including preparing proposals, contracts, itineraries, presentations, reports, and client correspondence.
• Maintain and regularly update client databases, Salesforce, account records, sales activity trackers, and other relevant systems to ensure accuracy and data integrity.
• Manage incoming sales enquiries and assist with client requests, ensuring timely responses and effective follow-up.
• Monitor outstanding proposals, enquiries, and client requests, coordinating with the sales team to ensure deadlines are met and potential business opportunities are followed up.
• Maintain sales calendars, appointment schedules, and activity trackers to support the effective planning and execution of sales activities.
• Prepare sales reports, monitor account production, track performance, and assist with the analysis of business trends and commercial opportunities.
• Support the onboarding of new travel trade partners by coordinating documentation, contracts, account information, and the distribution of relevant resort materials.
• Assist with familiarisation trips (FAM trips), including guest arrangements, itineraries, internal coordination, and post-visit follow-up.
• Assist the sales team whenever required with site visits and other sales-related tasks.
• Prepare complimentary forms, entertainment requests, and voucher requests as required by the sales team, and raise expenses as needed.

Marketing Support

• Coordinate with the Marketing team on the preparation, updating, and distribution of sales collateral, presentations, promotional materials, and resort information.
• Assist with the implementation of Marketing campaigns, promotional offers, partner activations, and marketing initiatives, ensuring timely communication with relevant stakeholders.
• Support the coordination of marketing materials for trade partners, sales visits, exhibitions, and commercial presentations.
• Assist in maintaining up-to-date marketing resources, image libraries, fact sheets, and other sales and promotional content.
• Ensure consistency and accuracy of resort information across presentations, partner communications, and marketing materials.
• Complete complimentary form submissions and other admin tasks related to Marketing expenses.
• Take full…