Sales Account Manager

• Own and manage an assigned portfolio of B2B buyers across the F&B and HORECA sectors.
• Build strong relationships with business owners, procurement managers, purchasing teams, and key decision-makers.
• Act as the primary point of contact for account-related matters, ensuring timely resolution of buyer concerns.
• Conduct regular account reviews and proactively identify opportunities to strengthen customer relationships.

• Drive repeat purchasing, order frequency, GMV growth, and increased wallet share across assigned accounts.
• Identify upselling and cross-selling opportunities based on buyer requirements and purchasing patterns.
• Monitor account performance against monthly commercial targets.
• Work closely with suppliers and internal teams to improve product availability, pricing competitiveness, and customer satisfaction.

• Monitor buyer purchasing activity and identify declining, dormant, or at-risk accounts.
• Proactively investigate reduced order frequency, customer dissatisfaction, and potential churn.
• Develop and execute account recovery and reactivation plans.
• Maintain strong engagement to maximize customer retention and lifetime value.

• Monitor account payment terms, outstanding dues, and credit utilization.
• Proactively follow up with buyers to ensure payments are collected within agreed terms.
• Coordinate with Finance, Credit, and Collections teams on payment risks, disputes, and overdue accounts.
• Identify early warning signs and escalated potential credit or collection issues before they become problematic.

• Maintain accurate and complete account information, activities, buyer feedback, and follow-up actions in the CRM.
• Track purchasing trends, account health, payment status, and engagement history.
• Prepare structured account reviews, recovery plans, and performance updates.
• Ensure every assigned account has clear ownership, documented next steps, and regular follow-up.

• Collaborate with Commercial, Operations, Finance, Customer Support, and Product teams.
• Coordinate the resolution of order issues, pricing concerns, delivery challenges, and payment disputes.
• Ensure buyer issues are followed through to resolution rather than simply escalated.

• Bachelor's degree in Business Administration, Marketing, Hospitality, or a related field.
• Minimum 3 years of proven B2B Account Management or Key Account Management experience.
• Strong preference for candidates with UAE experience in F&B distribution, HORECA supply, food service procurement, hospitality supply chains, or B2B marketplaces.
• Demonstrated experience managing an existing portfolio of commercial accounts.
• Proven ability to improve customer retention, increase account revenue, and resolve commercial issues.
• Good understanding of invoicing, payment terms, receivables, and customer credit management.
• Proficiency in CRM systems, preferably Zoho, Salesforce, or Hub Spot, and Excel.
• Strong communication, negotiation, problem-solving, and relationship management skills.
• Professional fluency in Arabic and English is highly preferred.
• UAE driving licence is an advantage.

• Ownership:
  Takes responsibility for account performance and follows through on commitments.
• Commercial Mindset:
  Understands revenue, profitability, purchasing behavior, and business opportunities.
• Proactivity:
  Identifies risks and opportunities without waiting for instructions.
• Analytical Thinking:
  Uses data to understand account health and make decisions.
• Execution:
  Delivers solutions, not just updates or explanations.
• Customer Focus:
  Builds lasting professional relationships while protecting the company's commercial interests.

Success in this role will be measured by:

• Retention and reactivation of assigned buyers.
• Growth in GMV, purchasing frequency, and wallet share.
• Achievement of monthly account portfolio targets.
• On-time payment performance and proactive receivables management.
• Resolution of account issues and customer satisfaction.
• Accuracy, completeness, and consistency of CRM records.