Business Manager; Car Care Centre

Naoki Motors (Premium Car Care) is seeking a talented and experienced Business Manager to join our growing team. This role is ideal for candidates with a strong background in automotive business management, sales, and strategic planning, particularly within the premium German and European vehicle segment. The ideal candidate will be responsible for driving sales growth, developing and executing business strategies, building strong customer relationships, and overseeing the centre’s overall performance and profitability.

Strong leadership, commercial judgement, and a commitment to delivering an exceptional customer experience are key to success in this role.

Key Responsibilities:

• Develop and execute sales strategies to achieve revenue and profitability targets.
• Create strategic business plans, identify growth opportunities, and strengthen our market positioning.
• Build relationships with premium vehicle owners, automotive dealerships, and relevant business partners.
• Oversee and manage the sales and service advisor team, ensuring effective enquiry handling, accurate quotations, timely follow-ups, and achievement of sales targets.
• Develop service packages, pricing proposals, and customer retention initiatives.
• Collaborate with the marketing team by sharing insights and suggesting ideas for campaigns, promotions, and business growth.
• Monitor sales performance, customer feedback, market trends, and competitors.
• Coordinate with the technical and operations teams to ensure commitments match service capacity and quality.

Requirements:

• Proven years of UAE experience in automotive sales, business development, or commercial management.
• Strong understanding of German and European vehicles and the expectations of premium car owners.
• Experience developing sales plans, growing revenue, and building long-term customer relationships.
• Excellent communication, negotiation, and leadership skills.
• A professional, customer-focused approach with strong commercial judgment.
• Experience with a premium car care centre or specialist service centre is an advantage.