Support Officer Alarm Receiving Center; ARC)
Support the Alarm Receiving Center s operations meeting critical service-level objectives and organizational goals Provide inputs for enhancing the efficiency of alarm monitoring and emergency response systems Monitor and manage alarm signals from advanced fire and life safety detection systems using advanced ARC technologies Maintain real-time communication with emergency responders property owners and stakeholders during incidents Assess alarm signals to determine their nature and coordinate appropriate responses with emergency services Manage operational workflows for 24 7 monitoring services effectively Ensure compliance with industry standards for alarm handling and response protocols Collaborate with cross-functional teams to optimize ARC operations using AI-powered analytics and business intelligence tools Analyze alarm data trends to improve system efficiency and reduce false alarms Help implement best practices for ARC operations to enhance reliability and scalability Keep abreast of relevant emerging technologies such as IoT devices edge computing solutions and converged security systems Develop detailed incident reports for documentation and future analysis Ensure adherence to cybersecurity protocols within ARC systems to protect sensitive data Provide strategic inputs on improving ARC processes in line with organizational goals.
EducationHigh school or bachelor s degree
ExperienceCall Center experience Proficiency in alarm verification assessment and response coordination is an advantage Strong analytical thinking for evaluating alarm data trends and optimizing system performance is an advantage Possess a high school diploma or equivalent, demonstrating a foundational level of education.
Hold relevant security certifications (e.g., SIA license) or be willing to obtain them, showing commitment to professional development.
Have experience in a security-related role, such as a security guard or dispatcher, showcasing practical industry knowledge.
1-2 years of experience in a customer service or security environment, highlighting familiarity with relevant processes.
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