Crew Care Officer

Overview

At Etihad the wellbeing of our people is fundamental to delivering safe, reliable and exceptional operations. As a Crew Care Officer you will provide professional, confidential and compassionate support to employees experiencing personal emotional wellbeing or crisis‑related challenges. Acting as a trusted point of contact you will play a key role in delivering timely welfare support, coordinating appropriate interventions and ensuring employees receive the care and assistance they need.

Working closely with internal stakeholders and external support providers, you will help maintain a structured and responsive approach to employee wellbeing while upholding the highest standards of confidentiality, professionalism and duty of care.

• Provide first‑line welfare and wellbeing support to employees, offering guidance across a range of personal, emotional and workplace‑related matters.
• Conduct initial assessments and triage of cases, ensuring appropriate allocation, escalation and follow‑up in line with established procedures.
• Respond to employee wellbeing concerns, personal crises, operational incidents, bereavement cases and other situations requiring welfare intervention.
• Support employees during sickness, layover illness, hospitalisation, emergency situations or periods of personal hardship.
• Coordinate with internal stakeholders and external agencies to ensure employees receive timely and appropriate support services.
• Facilitate referrals to medical, counselling, wellbeing or specialist support providers where required.
• Participate in emergency response activities including duty phone coverage, repatriation support, emergency travel arrangements and hospital coordination.
• Maintain accurate, timely and confidential case records within designated systems, ensuring compliance with governance, reporting and data protection requirements.
• Escalate high‑risk, complex or safety‑related cases to the Duty Care Manager or appropriate leadership teams.
• Contribute to employee wellbeing initiatives, awareness programmes, reporting activities and continuous improvement efforts across the function.

• Degree or equivalent qualification in Social Work, Psychology, Mental Health, Nursing, or a related field.
• Experience in welfare, wellbeing, or employee support roles.
• Strong interpersonal, communication and confidentiality skills.
• Experience in aviation or other safety‑critical environments.
• Experience using case management or welfare tracking systems.