Lead Developer – Amazon Connect

Experience: 8+ Years
Location: Hybrid / Remote – UAE
Employment Type: Full-time

We are looking for a Lead Developer (Amazon Connect) who is hands‑on and experienced in designing, developing, and delivering contact center solutions leveraging Amazon Connect and AWS services. The ideal candidate will have extensive experience in building scalable call center systems
, leading technical design, and ensuring seamless integrations across enterprise environments.

• Lead the end‑to‑end design and development of Amazon Connect‑based contact center solutions
  .
• Develop customized IVR call flows
  , Lambda functions, and integrations with third‑party or enterprise systems.
• Utilize AWS services such as Lambda, Lex, Dynamo
  
  DB, S3, Cloud Watch, and API Gateway to enhance solution capabilities.
• Collaborate with architects, business analysts, and stakeholders to align technical solutions with business goals.
• Ensure scalability, reliability, and compliance with security and performance best practices.
• Mentor junior engineers and ensure technical excellence across project teams.

• 8+ years of total software development experience.
• 3+ years of hands‑on experience with Amazon Connect (including contact flows, routing, and integrations).
• Proven experience in delivering enterprise‑grade call center or customer engagement platforms
  .
• Proficiency with AWS Cloud services (Lambda, Lex, Dynamo
  
  DB, S3, API Gateway, Cloud Formation).
• Experience in IVR development, telephony, SIP, and call routing
  .
• Strong analytical, communication, and leadership skills.

• AWS Certified Developer / Solutions Architect.
• Experience integrating Amazon Connect with Salesforce, Service Now, or CRM systems
  .
• Familiarity with AI/ML and real‑time analytics in contact center environments.

How many years of overall software/application development experience do you have?

How many years of hands‑on experience do you have with Amazon Connect?

Have you delivered or implemented a Call Center / Contact Center project using Amazon Connect?

How would you describe your experience with AWS services (Lambda, Lex, Dynamo

DB, S3, API Gateway, Cloud Watch)?

Do you have experience integrating Amazon Connect with CRM systems (Salesforce, Service Now, etc.)?

Do you hold any AWS Certifications (Developer, Architect, or equivalent)?

What is your current monthly salary in AED?

What is your expected monthly salary in AED?

What is duration of your notice period with current employer?