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Job Description & How to Apply Below
The Technical Consultant is responsible for designing, configuring, and implementing Service Now solutions that meet defined business requirements and quality standards. This role focuses on reliable technical delivery and collaboration with architects and senior consultants.
Key Responsibilities- Solution Development
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Configure platform applications and workflows; develop scripts and integrations; ensure adherence to development standards. - Implementation
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Analyze requirements and translate them into technical solutions; validate that implemented functionality meets intended outcomes. - Testing & QA
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Perform unit testing; support integration and end‑to‑end testing cycles; document testing evidence and results. - Documentation
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Maintain technical documentation and follow established governance processes. - Collaboration
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Work closely with architects, QA teams, and stakeholders; contribute to continuous improvement initiatives.
- Certifications
: CSA (required); CAD (recommended); ITIL v4 Foundation. - Experience
: 2–4 years Service Now experience, including platform configuration, scripting, workflow automation, and project delivery participation.
- ITOM Modules
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Discovery, Service Mapping, and Event Management; configure and maintain Discovery schedules, MID Servers, and credential management; troubleshoot using ECC queue, logs, and pattern debugging. - Discovery Patterns
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Develop and customize patterns for Windows, Linux, and network devices. - CMDB Data Model
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Design CI classes, map relationships, implement identification and reconciliation rules to improve data accuracy. - Service Maps
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Build and maintain Service Maps using top‑down and pattern‑based approaches; support impact analysis for incident and change scenarios. - Event Management
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Configure event rules, alert correlation, and noise reduction. - Server‑Side Scripting
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Business Rules, Script Includes, and Glide APIs. - Automation
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Flow Designer and workflows. - Performance Tuning
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Optimize Discovery performance through schedule tuning and MID Server load balancing. - External Integrations
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Integrate with external systems using REST and SOAP APIs.
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