Conversational AI Lead
Job Description & How to Apply Below
Etihad Airways in Abu Dhabi seeks a data-driven specialist to ensure the accuracy and reliability of our conversational AI across Chat, IVR, and social channels. You will monitor passenger interactions, identify AI hallucinations, resolve logic issues, and fine-tune models in real time to maximise bot resolution and customer self-service.
Join the Digital Experience team to maintain knowledge integrity, test enhancements in staging, and drive innovations such as automated rebooking and real-time
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