Associate - Customer Service; Logistics Mandatory

Shipa Delivery is an online platform that makes it easier for businesses and consumers to send and receive parcels within the GCC. Our expanding operation connects users with a network of delivery assets and services via mobile apps and online business dashboards. We make collection of packages within one hour a reality, along with a choice of on-demand, same-day, next-day, and cross-border delivery services.

Shipa Delivery’s technology stack provides real-time parcel tracking via GPS; and for businesses, an integrated solution to streamline last-mile logistics and automate delivery management.

We celebrate versatile and self-driven candidates. We need you to be obsessed with customer engagement and be a force of evolution to make us better every day. Our culture is all about speed and care.

Customer Service Associate is responsible to manage last-mile delivery operations for a pharmacy client. The role involves coordinating orders, following up with drivers, ensuring timely deliveries, maintaining effective communication between the pharmacy and operations team, and handling day-to-day operational challenges. The ideal candidate should have a logistics background, be computer-savvy, and have excellent coordination skills.

• Assign orders to delivery drivers and monitor progress until delivery completion.
• Track and optimize delivery routes to ensure timely and efficient operations.
• Follow up with drivers regularly to prevent delays and resolve issues quickly.
• Serve as a point of contact between the pharmacy client and operations team.
• Ensure proper documentation of all orders, deliveries, and customer interactions.
• Communicate proactively with the pharmacy and internal teams regarding delays,
  exceptions, or changes in schedule.
• Assist in planning and scheduling deliveries to manage workload efficiently.
• Support reporting by providing daily/weekly updates on delivery status, driver performance,
  and operational challenges.
• Handle customer queries or complaints professionally and escalat[e] when necessary.

• Bachelor’s degree preferably in logistics and supply chain management
• Minimum 1 year of Customer Service experience required.
• Experience in or exposure to logistics and ecommerce, preferred.

• Excellent verbal and written communication skills
• Team Player, strong interpersonal skills.
• Work well under pressure in a fast-paced and professional environment.
• Good computer knowledge
• Knowledge in strategic planning