Manager AOCC Airside

The Manager AOCC Airside leads stand gate and towing planning activities, ensuring high‑quality data management within the Airport Operational Database (AODB). The role ensures safe, efficient and optimal use of airport airside capacity while maintaining compliance with safety, customer and stakeholder requirements. Operating within the Airport Management Centre (AMC), the position focuses initially on Zayed International Airport and may expand to other Abu Dhabi Airport locations.

• Tactical Planning & Allocation
  • Manage stand, gate and towing plans across airport operations.
  • Optimize stand utilisation and minimise operational disruptions.
  • Review and communicate daily operational plans.
  • Monitor IT systems and respond to faults.
  • Support tactical decision‑making impacting airport capacity.
  • Coordinate with stakeholders to improve airside operations.
  • Ensure operational KPIs and service levels are achieved.
• Tactical Airport Capacity & Flight Approvals
  • Approve ad‑hoc slots within declared airport capacity.
  • Manage landing permissions for ad‑hoc flights.
  • Ensure invoicing for cash flights upon departure.
• Maintenance & Operational Coordination
  • Approve reactive stand and gate maintenance requests.
  • Monitor critical maintenance works to minimise disruption.
  • Ensure contractor compliance with safety standards.
• Operational Communication & Stakeholder Coordination
  • Serve as AOCC focal point for coordination with Airside Operations and Ground Handlers, GCAA, DMTA, ATC, Commercial Airlines, General Aviation and ad‑hoc operators.
• Aircraft Flow & Capacity Optimization
  • Monitor On‑Time Performance (OTP).
  • Manage delays and operational impacts proactively.
  • Coordinate schedule and resource allocation changes.
  • Liaise with airlines on rejected delay causes and scheduling conflicts.
• Incident & Disruption Management
  • Lead stand, gate and towing coordination during disruptions.
  • Develop tactical recovery and re‑planning solutions.
  • Support restoration of normal operations after disruptions.
  • Investigate and report incidents with improvement recommendations.
• Emergency Response Management
  • Take control of stand allocation during emergencies.
  • Support Emergency Operations Centre (EOC) activities.
  • Ensure compliance with Emergency SOPs (ESOPs).
  • Conduct emergency preparedness exercises for AOCC teams.
• Data Quality & Reporting
  • Maintain accurate airline and flight data in AMS.
  • Ensure operational logs, shift reports and handover documentation are complete and accurate.
• Operational Improvement & Analytics
  • Monitor and review operational KPIs.
  • Identify operational trends and improvement opportunities.
  • Support development of stand allocation policies and forecasting.
  • Act as super‑user for Fixed Resource Management Systems.
• Team Leadership & Development
  • Manage staffing levels and leave approvals.
  • Coach, motivate and develop team members.
  • Monitor competency and operational licensing requirements.
  • Drive team performance against KPIs.
  • Promote Abu Dhabi Airports values and behaviours.
• Health, Safety & Environment (HSE)
  • Support HSE risk assessment reviews.
  • Promote incident and near‑miss reporting.
  • Monitor compliance with HSE procedures.
  • Coordinate corrective actions with operational stakeholders.

• Education
  • Bachelor's degree in a relevant discipline.
• Experience
  • Minimum 7 years of relevant management experience in airport operations, airlines or ground handling operations.
• Core Competencies
  • Team leadership and development
  • Problem‑solving and decision‑making
  • Communication and stakeholder management
  • Conflict resolution and negotiation
  • Crisis and emergency management
  • Business process improvement
  • Manpower planning and deployment
• Technical & Operational Knowledge
  • ICAO Annex
    14
  • GCAA CAR PartIX &XI
  • ACI Apron Safety Handbook
  • ACI Airside Safety Handbook
  • Airport operational systems (e.g. SITA AMS)
  • Airside and ATC systems
  • A‑CDM concepts and operational benefits
  • Airport operational processes & turnaround management
  • Slot allocation & operational data management
  • Airport emergency procedures and incident management
  • Aviation meteorological data (METAR, TAF)
  • Airport and airline coding systems
• Reporting & Analytical Skills
  • Ability to prepare shift briefs and operational reports
  • Data analysis and KPI monitoring
  • Operational trend analysis and forecasting
• Software Skills
  • MSExcel (Intermediate)
  • MSWord (Intermediate)
• Language Requirements
  • Fluent written and spoken English (ICAO Level4 or Global English Level7)
  • Arabic fluency considered an advantage
• Additional Advantageous Skills
  • Airport and airline operational planning
  • Process writing and governance expertise