Senior Dispatcher

The Dispatcher is responsible for planning, executing, and coordinating the timely collection, transportation, and disposal of waste, ensuring alignment with contractual obligations and operational standards. The role focuses on maintaining high customer satisfaction, optimizing resource allocation, and ensuring accurate data management and reporting.

• Plan and execute daily waste collection activities, hazardous and non-hazardous, ensuring efficiency and compliance with service agreements.
• Assign and schedule staff and vehicles, generate and communicate work orders to drivers and helpers.
• Monitor field operations, track progress, and resolve issues related to service delays, customer complaints, or operational disruptions.
• Supervise and motivate the dispatch team, ensuring performance discipline and compliance with safety protocols.
• Maintain cleanliness and order in the yard and waste handling areas at client sites.
• Prepare shift handovers, timesheets, collection tickets, and work orders for upcoming shifts.
• Coordinate mobilization, maintenance, and demobilization of equipment and vehicles, and maintain up-to-date inventory records.
• Input and cross-verify operational data including staff attendance, overtime, waste collected, and service logs.
• Liaise with Workshop and Procurement teams for vehicle maintenance and availability of required resources.
• Ensure all scheduled jobs are executed, report, and follow up on failed or delayed jobs.
• Use GPS tracking systems to monitor vehicle movement and optimize route planning.
• Foster coordination with internal departments such as Workshop, QHSE, and Credit Control for smooth operational flow.
• Build and maintain strong relationships with clients, provide timely support, and suggest service improvements.
• Oversee subcontractor activities, ensuring compliance with company and legal standards.
• Liaise with regulatory and governmental authorities for permits or operational approvals; prepare monthly and ad-hoc reports as requested by the manager.
• Monitor competitor activities and share market insights with management.
• Plan and ensure safe execution of all subcontractor activities as per company procedures and policies.
• Liaise with governmental or any other concerned authorities for any required approvals.
• Prepare the required monthly and/or any other MIS reports as assigned by your reporting manager.
• Monitor market conditions and competitor activity and provide feedback to the line manager.
• Maintain professional and technical knowledge through continuous learning by attending educational workshops, training, e-learning programs, reviewing professional publications and benchmarking best practices.
• Responsible to comply with the applicable HSE and company policies and procedures, UAE laws and applicable regulations.
• Work ethically and report any violations and acts that may affect the health, safety, environment, ethics, and company reputation.
• Perform any other tasks as assigned from time to time by the company based on business requirements.

• Education:
  
  Graduation or higher from an accredited university.
• Professional Certification: N/A.
• Specialized knowledge:
  Knowledge in planning / logistics preferred.
• Skills:
  
  Report writing, general administration, communication, organizational, analytical and interpersonal skills, leadership skills and commercial awareness.
• Computer skills:
  Computer literate (Microsoft Word, Excel, e-mail, internet, etc.).
• Personal characteristics:
  Team player, honest, self-confident, disciplined, highly organized, and able to prioritize tasks.
• Experience:
  
  At least 5 years of relevant work experience, preferably with at least 2 years in the waste management industry.

• Must work independently and mostly from office.
• Standard hours of work; may be required to work for extended hours based on business requirements.
• Required to work in any assigned duty timing, day or night shift, 6 days a week, with one day off in a week; may be required to work in any assigned branch or location.
• May be exposed to unpleasant sights and smells and, at times, to dangerous and/or toxic substances; must take necessary precautions to protect eyes, nose and skin from irritation and infection.
• Physical requirements:
  
  Expected to dress professionally, as per company standards; may have a requirement to physically inspect waste on duty; must be in good health, physically fit, and have good vision.