Job Description & How to Apply Below
On Demand Courier (Bike Rider-Quick Commerce) Candidates must be based in the UAE. Immediate joiners preferred.
Location:
Flexible Core
Job Responsibilities:
- Adhere strictly to Standard Operating Procedures (SOPs) and safety requirements of EMX.
- Support operational efficiency by minimizing delays and exceptions.
- An understanding of how to handle sensitive data of a confidential nature.
- Execute timely pickup and delivery of shipments in line with assigned territory and Service Level Agreements (SLAs).
- Follow optimized routes as assigned through company applications and dispatch instructions.
- Perform accurate scanning, delivery status updates and completion of delivery tasks using company systems and mobile applications.
- Capture and reconcile Proof of Delivery (POD), Cash on Delivery (COD) and Credit Card on Delivery (CCOD) transactions as per agreed SOP guidelines.
- Handle all packages with care to prevent loss, damage, or delay.
- Achieve individual delivery targets and qualify for performance-based incentives where applicable.
- Maintain assigned vehicle, equipment and delivery tools in safe and operational condition and report any defects or maintenance requirements promptly.
- Escalate any on-road or on-site challenges, such as access issues, customer unavailability or safety concerns, to support service continuity, customer satisfaction and continuous improvement of operational performance.
- Provide professional and courteous customer interaction during pickups and deliveries.
- Address basic customer service queries and elevate issues to supervisor when required.
- Communicate proactively with Dispatch regarding delays, exceptions or delivery challenges.
- Ensure customer confirmations are properly recorded and submitted as per standard procedures.
- Handle exceptions in-field (e.g., customer not available, COD reconciliation issues) within SOP guidelines and elevate unresolved cases to the supervisor.
- Perform any other responsibilities relating to this job request or work task as allocated by the Line Manager.
- Proven experience in a courier, delivery, or similar role is preferred.
- Valid UAE bike driving license with a minimum of 1 year of driving experience.
- Good knowledge of local routes and familiarity with navigation and delivery applications.
- Basic smartphone proficiency for handling delivery apps and GPS tools.
- Physically fit and capable of riding for extended periods.
- Strong communication and time management skills.
- Ability to work in a fast-paced environment and handle multiple deliveries efficiently.
- Prior experience in quick commerce or short delivery time models (e.g., 15-minute delivery) is an advantage.
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