Ships Agency Operator

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Who we are:

Wilhelmsen Port Services (WPS) delivers seamless port experiences to vessels around the world. As a global leader in ships agency and marine services, we ensure safe, efficient, and consistent operations across all port calls through trusted partnerships and a strong global network. We can offer a culture and work environment of strong leadership, career development, work-life balance and a job that is both challenging and stimulating.

Our organization thrives by using modern tools and is eager to utilize the business opportunities that comes with new digital tools and skills.

• Attend and board vessels as required and as directed by respective Manager, in accordance with our Standard Operating Procedures and Customer Requirements.
• Advise on selection of contractors for goods and services provided to principals, including submission of competitive quotations, as required.
• Ensure compliance with Port Services processes, standards and procedures, including correct use of the operating system (WASP).
• Ensure proper monitoring of the vessel and attendance to any follow up enquiries.
• Ensure correct amount of pre-funding are received, or the correct level of authority has approved any deviation, prior to performing the Port Call.
• Same to be ensured when additional funding required prior vessel’s sailing.
• Establish and maintain vessel’s files and ensure that all transactional systems are updated real time.
• Ensure proactive, efficient and timely communication at all times.
• Monitor and record expenses that arises during vessels’ port call.
• Ensure Cash-in-Transit (Cash to Master) as per WPS procedure.
• Proactively follow up, check and review supplier’s invoices.
• Ensure cost effectively Vessel Operations.
• Comply with WPS PPE Standard when working in ports/onboard vessels.
• QHSSE matters in own function – use of TAKE 5 as appropriate.
• Provide input to improve the operational and cost efficiency of the port call
• Ensure DA is competitive, dispatched on time and accurately reflect the true port costs.
• Oversee and monitor all cargo operations, including loading, unloading, transshipment, and storage activities, to ensure compliance with operational plans, safety standards, and contractual requirements.
• Provide timely and accurate updates to principals, owners, charterers, and all relevant stakeholders regarding the status of cargo operations, potential delays, discrepancies, and any operational issues requiring attention or corrective action.
• Maintain detailed records, SOFs, and reports to support operational transparency and informed decision‑making.
• Ensure to comply with company Bill of Lading guidelines whenever switching the BLs.
• Monitor Revised DA process & Completed FDA Draft status in WASP within 48 hrs of departure.
• Closing vessel call files timely in liaison with DA Clerk, within 25 days (MAX) of vessel sailing.
• Ensure all reporting & documentation requirements are correct & executed as per principal’s instructions.
• Monitoring these communications closely ensuring all relevant data is sent.
• Continuous monitoring & attendance to ALL incoming emails via the group mailbox and phone calls 24/7 incl. weekends and Public Holidays.
• Respond to new inquiries/appointments (EE acknowledgment, appointment acknowledgment, PDA generation).
• Monitor and adhere to code of conduct and compliance.

• Experience in the Marine industry.

• Excellent command of the English language (spoken & written)
• Familiar with MS Office applications
• Good communication skills
• Good telephone manners

• Work on own initiative within a team
• Ability to work under pressure
• Versatile and adaptable to varied working conditions

• Competitive package/benefit, Great culture and working environment and challenging job in an international company

Work location:

Abu Dhabi, Ruweis.

Final date to receive applications: 14th August 2026

Supporting a diverse and inclusive workplace, with thousands of colleagues across more than 60 countries, we take innovation, sustainability and unparalleled customer experiences one step further.

Founded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing essential products and services to the merchant fleet, along with supplying crew and technical management to the largest and most complex vessels ever to sail. Committed to shaping the maritime industry, we also seek to develop new opportunities and collaborations in renewables, zero-emission shipping, and marine digitalisation.