Team Leader - Warehouse; Quick Commerce

Responsible for supporting the day-to-day operations of the warehouse/dark store by supervising store associates, coordinating order fulfillment activities, maintaining inventory accuracy, and ensuring orders are picked, packed, and dispatched within defined Quick Commerce SLAs and operational standards.

• Supervise and coordinate daily receiving, put-away, picking, packing, and dispatch activities.
• Allocate tasks to warehouse/store associates based on workload and operational priorities.
• Ensure customer orders are picked, packed, and prepared for dispatch accurately and within defined SLAs.
• Monitor team productivity, order accuracy, fulfillment time, and on-time dispatch during the shift.
• Ensure inventory is properly stored, handled, and updated in the WMS/ERP system.
• Conduct regular stock checks and support cycle counts to identify and resolve inventory discrepancies.
• Monitor stock availability and report shortages, damages, expiries, and other inventory issues to the concerned team.
• Ensure team members follow SOPs, safety, hygiene, and quality standards at all times.
• Guide, train, and support warehouse/store staff on daily processes and operational procedures.
• Coordinate with Inventory, Supply Chain, Procurement, and Last-Mile teams to resolve day-to-day operational issues.
• Monitor the readiness of orders and coordinate timely handover to the Last-Mile team/riders.
• Escalate operational issues, system errors, stock discrepancies, and service delays to the Supervisor/Specialist.
• Maintain proper housekeeping and ensure the warehouse/dark store remains organized and operationally ready.
• Support daily operational reports, shift handovers, audits, and other administrative requirements.
• Identify recurring operational issues and suggest practical improvements to the Supervisor/Specialist.