Account Executive

As a Client Services Account Executive at Whistl, you’ll be the main point of contact for a portfolio of clients, managing campaigns from onboarding through to delivery and reporting. You’ll handle a busy email inbox and phone queries, coordinate internally to ensure smooth execution, and use Excel-based data to support commercial decisions.

This is a varied role for a confident and proactive people person who enjoys building relationships, managing multiple priorities, and delivering excellent service. It will suit someone who is organised, detail‑focused, confident on the phone, and thrives in a fast‑paced team environment where no two days are the same.

• Manage day‑to‑day client relationships, acting as the primary contact via email and phone
• Deliver a high standard of customer service across the full campaign lifecycle
• Handle a high‑volume email inbox, responding accurately and professionally
• Support quoting, rate management, invoicing, and basic commercial decision‑making
• Prepare proposals, welcome packs, and post‑campaign reports
• Use Excel to track bookings, analyse performance, and maintain accurate records
• Coordinate with internal teams and external partners to ensure smooth delivery
• Proactively identify issues, resolve queries, and support client retention

• Based in Marlow
• Occasional travel and flexibility with hours may be required
• Full UK driving licence preferred
• Hybrid working is available after a successful probationary period

• Annual leave enhanced with long service
• Company Pension
• Long service rewards: both financial and leave-based
• Health cash plan
• Life assurance scheme
• Critical Illness cover
• Access to our prestige benefits and rewards portal
• Career development opportunities
• Access to a well‑established Employee Assistance Programme provider
• And other excellent benefits you'd expect from a market leader

• Confident and professional communicator, particularly on the phone
• Strong ability to manage multiple tasks and deadlines in a busy environment
• Excellent attention to detail, especially with data, emails, and documentation
• Proactive, organised, and comfortable taking ownership of tasks
• A genuine team player with a positive, collaborative attitude
• At least 1 year of customer service or client‑facing experience
• Comfortable using Microsoft Office, especially Excel
• GCSEs (46 including English and Maths) and A‑level / BTEC or equivalent

• Stronger Excel capability (e.g. pivot tables, lookups)
• Experience in media, logistics, postal, or campaign‑based environments
• Previous experience supporting accounts, campaigns, or client services teams