Customer Resolution Specilaist

Join Our Team as a Customer Resolution Specialist - 2-Week Contract Opportunity in Accrington!

Are you an experienced customer service professional with a background in housing and complaint management? We are currently seeking a dedicated Customer Resolution Specialist to join our client's team on a 2-week contract basis in Accrington. This is a fantastic chance to showcase your skills in resolving customer complaints effectively while working with a supportive team and gaining valuable experience in the housing sector.

As a Customer Resolution Specialist, you will handle all stages of customer complaints, ensuring they are managed efficiently and professionally. You will work closely with internal departments and external stakeholders to deliver outstanding service and positive outcomes for residents. This role features an initial full‑time office‑based training period, followed by a hybrid work setup, offering flexibility and work‑life balance.

• Manage and investigate Stage 1 and Stage 2 complaints from receipt to resolution
• Deliver high standards of customer service in all interactions
• Liaise with internal and external stakeholders to resolve complaints swiftly
• Maintain accurate records with clear, professional written responses
• Handle complaints within agreed timescales, adhering to policies and procedures
• Identify recurring issues and contribute to service improvement initiatives
• Provide empathetic, professional, and consistent support throughout the complaint process

• Housing sector experience is essential, particularly with complaints handling
• Proven experience managing Stage 1 and Stage 2 complaints within a housing provider environment
• Excellent communication and customer service skills
• Strong written communication and attention to detail
• Ability to prioritize effectively and manage a busy workload
• IT proficient, with experience using case management systems

• 2-week contractual role with an immediate start
• Pay rate of £18.65 per hour (Umbrella Ltd)
• Full-time hours - 35 hours per week, Monday to Friday
• No weekend work required
• Hybrid working options post-training
• £250 Training Allowance and various bonus schemes
• Dedicated Specialist Consultant support
• Access to daily payroll runs, free candidate registration, and free compliance checks
• Opportunities to work with thousands of clients nationwide and make a real difference to customer experience

Please contact Adam Benouaich at Service Care Solutions by email at (url removed) or call (phone number removed) to discuss this opportunity further. Don't miss your chance to join a dynamic team on this exciting 2-week contract.