Call Centre Agent

Call Centre Agent - 15 hours per week (maternity cover)

Base: Accrington Town Hall

Working Hours: 15 hours per week- temporary

Closing date: Friday, 19 th June 2026

Interview date: TBC

HL 364

Hyndburn Leisure is the leading sport, health & leisure charity in Hyndburn with a strategic aim to improve the health & well‑being of local people.

We are seeking a Call Centre Agent who will provide an effective and customer‑focused contact centre via telephone, email and face‑to‑face service.

These positions are based at Accrington Town Hall where you will be part of a team that ensures Hyndburn Leisure offers the highest standards to our customers.

• Handle a high volume of inbound calls and make high quality call backs meeting KPIs.
• Meet and exceed individual and team sales targets through upselling and cross‑selling techniques.
• Maintain and regularly update customer records accurately and promptly.
• Stay updated on all company services, products, and offers to provide accurate and comprehensive information to customers.
• Utilise CRM and other software systems to efficiently make bookings, record customer interactions and provide relevant information as required.
• Engage and build strong rapport with customers, allowing you to upsell other services and ensure the contact centre operates efficiently, meeting performance targets and handling all calls in a polite and courteous manner.
• Ensure that information issued is accurate and report any changes or updates to all contact‑centre officers.

All posts are subject to a criminal records check (DBS) and exempt from rehabilitation of offenders’ act.

We offer an attractive benefits package with free use of leisure facilities (subject to three months service), free uniform and free quality training and career development opportunities. If you feel you have the right attitude and knowledge that we are looking for, then for an application form click on:  or apply directly on Indeed.

Apply now

15