Fraud & Financial Crime Strategy Manager

Fraud & Financial Crime Strategy Manager

• Full-time

At Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay across our collection of established brands, including Studio, Sports Direct, FLANNELS, USC, Frasers, and GAME.

Frasers Group Financial Services is the next chapter of elevation for the Frasers Group.
We fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled.

Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences.

Frasers Group Financial Services is committed to delivering a positive colleague experience and to be able to make the most of it you need to immerse yourself into delivering on our principles:
Think without limits - Think fast, think fearlessly, and take the team with you
Own it and back yourself - Own the basics, own your role and own the results
Be relevant - Relevant to our people, our partners and the planet.

• Leading the design and delivery of the VCC fraud risk framework across CNP, cross-border and tokenised transactions.
• Defining and optimising fraud control strategy, including real-time monitoring, behavioural rules, SCA enforcement and token security.
• Establishing fraud risk appetite, setting thresholds for losses, declines, false positives and customer friction.
• Owning fraud and financial crime system requirements, ensuring effective integration of data, authorisation feeds and scheme signals.
• Designing and tuning fraud detection rules and supporting the development of AI/ML capabilities.
• Ensuring compliance with scheme requirements (VFMP, EFM), managing scheme relationships and reporting obligations.
• Defining end-to-end fraud operations, including alert handling, escalation, authentication journeys and customer outcomes.
• Supporting the build, readiness and capability of Fraud Operations teams ahead of launch.
• Acting as the fraud SME within product development, embedding risk mitigation across product design and customer journeys.
• Maintaining fraud governance, policy and MI, and presenting risk insight to key stakeholders and committees.
• Leading fraud readiness and go-live activity, including testing, certification and rule calibration.
• Driving post-launch optimisation, monitoring emerging threats and continuously improving control effectiveness.

• Strong experience in card issuing fraud strategy across Visa and Mastercard products.
• Deep understanding of CNP/CP fraud, SCA/3DS2, tokenisation, cross-border risks and merchant behaviours.
• Hands‑on experience with fraud and AML transaction monitoring platforms, including rule design and optimisation.
• Proven capability in designing authorisation strategies, balancing fraud prevention with customer experience.
• Strong knowledge of scheme compliance and reporting requirements (VFMP, EFM, TC40/SAFE, VCR/Master Com).
• Experience delivering fraud work streams within complex product or technology programmes.
• Solid understanding of AML/CTF obligations within a card or payments environment.
• Ability to translate fraud risks into clear, actionable business and system requirements.
• Strong analytical and problem‑solving skills, with a data‑led approach to decision making.
• Effective stakeholder management across Product, Technology, Operations and Scheme partners.
• Clear and confident communicator, able to operate in fast‑paced, delivery‑focused environments.
• Proactive, ownership‑driven mindset with a focus on outcomes and continuous improvement.

As FGFS is within a regulated environment any offer is subject to satisfactory background checks including criminal record check, credit check, and employment references.

Along with your benefits package we also offer a wide range of perks for our colleagues:

Frasers…