IT Manager

IT Manager

Blackburn | Circa £65,000 basic + Excellent Benefits | Full‑Time | Permanent | On‑Site

Our client is a successful and growing consumer products business with a recognised brand portfolio, a complex technology estate and ambitious growth plans. Operating across manufacturing, distribution and e‑commerce, they combine the stability of an established organisation with the pace and agility of an entrepreneurial business.

This is a highly visible IT Manager role responsible for ensuring reliable IT operations while acting as the central point of coordination for systems, applications and change initiatives across the business. You will work closely with stakeholders across manufacturing, warehousing, supply chain, finance, e‑commerce and commercial teams to manage priorities, oversee delivery and ensure technology solutions support operational excellence and business growth.

• Lead day‑to‑day IT operations, service delivery and support.
• Ensure the reliability of business‑critical systems, applications and infrastructure.
• Manage service desk performance, incidents, escalations and problem resolution.
• Oversee Microsoft 365, networks, user devices, access management and operational security.
• Coordinate system enhancements, integrations, upgrades and change requests.
• Manage relationships with third‑party suppliers and technology partners.
• Maintain visibility of priorities, risks, dependencies and delivery progress.
• Lead and develop a small internal technology team.
• Drive continuous improvement across systems, services and user experience.

• CRM implementation
• E‑commerce platform enhancements
• Digital transformation initiatives
• B2B portal development
• SAP optimisation and enhancements
• Warehouse Management System (WMS) improvements
• Systems integration across manufacturing, supply chain and commercial operations
• Ongoing application and process improvement programmes

We’re looking for a hands‑on technology leader who enjoys making things happen and thrives in a fast‑paced environment. Ideally you will have:

• Experience leading IT Operations, Service Delivery, Applications Support or Systems Management functions.
• Background within FMCG, manufacturing, logistics, distribution, retail or similar operational environments.
• Knowledge of ERP, WMS, CRM or other enterprise applications.
• Experience managing third‑party suppliers and technology partners.
• Strong project coordination, change management and stakeholder engagement skills.
• The ability to manage multiple priorities while maintaining focus on delivery.
• Approachable, proactive, commercially aware and someone who takes ownership from start to finish.

• Salary basic circa £65,000 (may be slightly flexible for the perfect candidate)
• Staff discount
• 25 days holiday plus 8 bank holidays plus your birthday off every year
• Working Monday to Friday 9 am to 5:30 pm
• 4 % employer pension contribution