IT Technician

Training, qualifications and experience

• Good standard of basic education including English and mathematics

• Extended experience or the ability to demonstrate the competence to undertake the role

• Possession of a relevant ICT qualification, to meet the demands of the role, or the ability to demonstrate the capability to gain, relevant qualifications or equivalent where applicable

• Experience of working in a school or college

• Working knowledge of the practices, processes and procedures relevant to the role i.e. understanding and experience of:
  
  Windows Update Services, Windows and Printer Deployment, Group Policy Management, Active Directory, DNS, DHCP,Microsoft Hyper-V, Windows Server, Microsoft 365 management, wireless network implementation and management,Firewall management, Web filters and Infrastructure Management

• Knowledge and experience of maintaining and repairing pcs, laptops, printers and audio visual equipment

• Similar knowledge of printers, reprographics and managed print solution would be desirable

• Experience of implementing new systems, hardware and software (ie research, test and install new technologies)

• To be willing to undertake the PAT test training.

• Prior experience of managing users in a Microsoft 365 tenancy

• Knowledge and understanding of a Management Information System

• Able to troubleshoot and resolve problems including innovative approach

• Good planning and organisational skills, with the ability to prioritise, work efficiently and accurately, particularly under pressure, to deadlines and using own initiative

• Ability to maintain positive relationships with students, staff, parents and members of the community

• Developed skills appropriate to the job discipline

• Confidence and enthusiastic to work with staff and student and including those with limited ICT knowledge and understanding

• Ability to communicate technical fixes to end users in clear, non-technical language, enabling users to implement solutions where appropriate