Lettings Specialist Job Accrington area,England UK,Retail

About

The Role
What you can expect from us

We offer a competitive salary of £22,960 (Full time equivalent £28,700)
32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
Salary Finance - access both short and long terms loans, plus provides access to a savings facility.
Opportunity to further increase annual leave with service or though the holiday purchase scheme.
Immediate entry to our Pension scheme (matched contributions up to 10%)
A great flexible working environment, with a range of family friendly policies
Simply Health cash plan with financial benefits and the option to extend to your family.
Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
Paid leave for absence including sickness, maternity, paternity, and adoption leave.
Access of up to £150 annually through the 'Learning for life' scheme
Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
Develop your career with support and access to training and qualifications.

About the Role

We are seeking a Lettings Specialist to join our Neighbourhoods team in the Lancashire area on a permanent, part-time (28 hours per week) basis. The purpose of the role is to play an essential role in the delivery of an effective lettings service across Onward's geography that is fair, transparent and meets individual needs. Ensure high-quality customer service, working with colleagues and partner agencies to ensure effective service delivery.

Champion the Onward values to enable people and communities to be their best.

Key Responsibilities

Letting Our Homes

Proactive administering and management of choice-based lettings systems and waiting lists for rehousing to enable offers to be made. Ensure nomination targets are achieved and build effective
relationships with local authority partners and choice-based lettings providers.

Partnership working

Contribute to excellent external partnership work to support an effective letting service. Be an
ambassador for the organisation and an advocate for customers. Engage with external partners
where needed.

Management of Housing Applications

Respond to lettings and housing options enquiries and provide housing advice to prospective
customers. Support vulnerable customers, playing an active role in initiatives aimed at reducing
homelessness and creating sustainable tenancies. Adopt robust approach to affordability
assessments, tenancy fraud checks, and relevant documentation. Develop adverts and marketing
campaigns in partnership with colleagues. Ensure accurate tenancy agreements and sign-up packs
are produced.

Administration

Effective processing of invoices, management of council tax, and other neighbourhood
administrative duties as required.

Customer Service and Customer Voice

Ensure an excellent customer experience of our lettings process. Develop positive relationships
with customers in line with the Onward + approach and listen, hear and act on the voice of
customers.

Neighbourhood Plus

Collaborate effectively with colleagues from other teams and departments to help deliver
neighbourhood initiatives linked to the Onward Difference.

Professional Curiosity

Be professionally curious, including taking a proactive approach to safeguarding and vulnerabilities,
making reasonable adjustments and effectively logging customer contact and contact details

Skills and Experience

Knowledge and awareness of related housing regulations/ law
Experience of delivering face to face customer service
Experience of developing partnership working with support agencies, local authorities and community groups
Engage and successfully work with complex and challenging caseloads/individuals.
An understanding of the social, economic and political context in the neighbourhoods in which we operate
Competent IT skills, including intermediate proficiency in Microsoft Office.
An understanding of lettings policies and procedures

Qualifications

Essential

Educated to GCSE standard or equivalent qualification / experience.

Desirable

Relevant professional qualification e.g. CIH

About The Organisation
About Onward
Onward Homes is one of…