AI & Agentic Automation Manager

At Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay across our collection of established brands, including Studio, Sports Direct, FLANNELS, USC, Frasers, and GAME

Frasers Group Financial Services is the next chapter of elevation for the Frasers Group.
We fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled.

Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences

Frasers Group Financial Services is committed to delivering a positive colleague experience and to be able to make the most of it you need to immerse yourself into delivering on our principles:

Own itand back yourself
- Own the basics, own yourroleand own the result

Thinkwithout limits-Think, think fast, think fearlessly

Be relevant-Relevantto our people, ourpartnersand the planet

The Role:Frasers Group Financial Services is building a lean AI capability to develop practical, agentic automation solutions across the business.

The AI & Agentic Automation Manager will lead this capability, working across technology, AI engineering and business teams to identify opportunities, design solutions, and support adoption. The longer-term aim is to establish reusable patterns that help engineering move towards AI-enabled development and execution.

This is a hands-on leadership role for someone who can experiment, build, integrate and apply emerging AI technology to real business problems.

Key Responsibilities:

AI & Agentic Capability

• Develop AI and agentic solutions from concept through to production.
• Identify opportunities to improve business performance through AI, automation and intelligent agents.
• Design scalable solutions using models, data, automation and system integrations.
• Evaluate emerging technologies and establish best-practice delivery approaches.

Agent Design & Integration

• Design and implement AI agents and automated workflows that support decision-making and business processes.
• Integrate agents with internal and external systems, including emerging frameworks such as MCP.
• Build feedback mechanisms to continuously improve performance and adoption.

Business Process Transformation

• Working closely with business teams, this role will redesign processes and embed AI-enabled ways of working.
• Identify and transform manual or inefficient processes through AI and automation.
• Translate business requirements into practical technical solutions and support adoption.
• Measure impact and drive continuous improvement.
• Lead and develop the AI and automation capability, setting priorities, standards and ways of working.
• Coach team members and support the growth of the function over time.

AI Governance & Control

• Establish appropriate governance, testing and validation standards without limiting innovation.
• Monitor AI performance, security, access controls and outcomes, ensuring effective human oversight.
• Apply responsible AI principles, auditability and ongoing maintenance.

• Leading AI, automation or intelligent technology initiatives.
• Building and deploying AI-enabled applications.
• Strong understanding of LLMs, generative AI, agents and orchestration.
• Experience with APIs, integrations and AI-enabled workflows.
• Translating business processes into technical solutions.
• Leading technical teams and managing senior stakeholders.
• Experie…