Product Manager, Digital CX

Are you passionate about creating seamless digital experiences and turning customer insights into innovative products that make a real impact?

Proclinical is seeking a Product Manager to join the Digital Customer Experience (CX) team. This position requires a customer-focused mindset, strong leadership skills, and the ability to translate business goals into actionable product initiatives.

The successful candidate will lead the development of innovative digital products and optimize existing capabilities to enhance the customer journey. Collaborating in an Agile environment with cross-functional teams, you will define and execute product roadmaps, prioritize backlogs, and ensure successful delivery of impactful digital solutions.

• Strong customer-focused mindset with the ability to translate insights into actionable product strategies.
• Proven ability to lead cross-functional teams and foster collaboration across departments.
• Excellent communication skills, with the ability to engage both technical and non-technical audiences.
• Experience in Agile methodologies, particularly in Product Owner or Product Manager roles.
• Knowledge of IT systems development, web platforms, and CRM systems is highly preferred.
• Familiarity with Scaled Agile Framework (SAFe) is a plus.
• Background in the medical device industry or digital customer experience is advantageous.
• Strong problem-solving skills and the ability to manage multiple priorities effectively.
• Bachelor's degree required; relevant professional experience in product management is essential.

• Develop a deep understanding of customer needs, market opportunities, and competitive dynamics.
• Define and execute a clear product vision and integrated roadmap to achieve organizational goals.
• Establish release targets, scope, and value propositions to drive growth and deliver new innovations.
• Collaborate with other product managers to implement best practices for product management.
• Align franchise roadmaps with enterprise-wide strategies and priorities.
• Partner with stakeholders to define and prioritize feature backlogs and product requirements.
• Work closely with marketing teams to align product launches with customer journey strategies.
• Create process flows to illustrate operational impacts of new or improved capabilities.
• Define features with clear acceptance criteria, dependencies, risks, and success metrics.
• Collaborate with technical architects for solution designs and release planning.
• Participate in usability studies to incorporate customer feedback into product features.
• Support business case development for new opportunities and product enhancements.
• Serve as the first escalation point for product-related questions and trade-offs during development.