Multimedia Designer - Acton, MA; Hybrid

Position: Multimedia Designer - Acton, MA (Hybrid)
Job Summary Join a mission-driven team dedicated to simplifying life for people with diabetes. We’re seeking a [Job Title] to drive meaningful impact through innovative technology, helping our customers enjoy greater freedom and healthier lives while growing your career in a collaborative, forward-thinking environment.

Position Overview:

Insulet started in 2000 with an idea and a mission to enable people living with diabetes to enjoy simplicity, freedom, and healthier lives using the tubeless Omnipod product platform. We continue to improve the experience of people living with diabetes through innovative, wearable technology and digital tools. We are looking for a creative, user-focused Multimedia Designer to develop dynamic digital learning experiences.

This role creates motion graphics, animation, video, and related multimedia and printed materials that help customers safely and confidently learn to use our products across product training, learning materials, user guides, and embedded mobile learning. Responsibilities:
Own the end-to-end creation of motion, animation, video, and supporting visual assets for digital and print learning experiences, from creative brief and storyboard through production, post-production, quality review, and publishing. Translate learning goals, product requirements, user insights, and complex technical or clinical information into clear, engaging visual stories that support safe and effective product use. Plan and deliver multiple assigned tasks or a defined feature-level workstream;

establish estimates, milestones, dependencies, review points, and file-delivery requirements with guidance as needed. Create and communicate concepts through storyboards, scripts, style frames, animatics, prototypes, wireframes, and interactive presentations; explain design rationale, alternatives, and trade-offs to stakeholders. Collaborate closely with Instructional Design and the broader UX team, including content strategists, UX designers, researchers, and Human Factors partners, to shape cohesive end-to-end learning experiences.

Supports subject-matter experts to verify accuracy, feasibility, safety, and compliance in a regulated medical-device environment. Work with User Research and Human Factors to test concepts and prototypes, interpret findings, and iteratively improve comprehension, usability, accessibility, and learner engagement. Apply and help evolve Insulet brand, UX/n language, motion principles, templates, standards, and reusable production frameworks while maintaining a consistent, high-quality look and feel.

Participate in agile planning and delivery, complete assigned sprint work, identify risks early, respond to feedback, and coordinate reviews to meet program timelines. Maintain organized source files, version history, asset libraries, captions, transcripts, audio, and publishing specifications; conduct detailed visual, audio, functional, and cross-platform quality checks. Share production techniques, provide constructive peer feedback, and support associate designers or external production partners on well-defined tasks when requested.

Skills / Characteristics:
Strong visual storytelling, motion design, animation, video editing, typography, composition, pacing, and audio sensibility. Ability to independently deliver small projects and defined work streams while seeking support appropriately for higher-risk or less familiar work. Uses established patterns and precedents to solve moderately complex design and production problems; demonstrates sound judgment and attention to detail. Strong collaboration and feedback skills; able to build positive relationships across disciplines and distributed teams.

Working knowledge of user-centered design, instructional design, accessibility, inclusive design, and iterative research practices. Developing understanding of experience strategy, business needs, organizational context, and how motion/video learning solutions create customer and business value. Effective prioritization and planning skills in a fast-paced agile environment, with a customer-centric mindset and commitment to quality.

Qualifications:

Bachelor's or Master's degree in Motion Design, Graphic Design, Interaction Design, Film/Video Production, Animation, HCI, Instructional Design, or a related field; or equivalent practical experience. At least 3 years of relevant professional experience creating motion graphics, animation, video, or multimedia for digital products, learning…