Teller - Acton, MA

Position: Teller I - Acton, MA
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* Executes TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store
* Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently
* Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy
* Responds to and resolves customer inquiries and concerns using standard procedures and escalating to management as necessary
* Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers,  and guiding appropriately
* Understands customer preferences with banking (when and how they want) and educates customers on self-service/digital options that meet their needs
* Acts as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions,  and/or referring the customer to appropriate partner to provide solutions
* Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management
* Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer
* Verifies customers' identities by following customer authentication policies & procedures
* Balances cash drawers Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary
* Adheres to safe deposit box procedures/operations and guidelines
* Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times
* Accountable for ensuring confidential customer information is securely stored throughout the day
* Understands the importance of and follows dual control
* Follows all security and audit measures to minimize potential loss
* Utilizes bank tools and processes to detect, address and prevent fraud
* Expected to complete all required in-classroom training and on-line training by established due dates
* High school diploma or GED
* 6 months work related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience
* Ability to work during operating hours to include weekends, evenings, holidays as scheduled
* Demonstrated Customer Service skills preferred
* Strong organizational skills
* Detail-oriented
* Ability to function in a fast-paced and changing environment
* Excellent communication skills with ability to be concise, clear and consistent
*
* Physical Requirements:

** Never: 0%;
Occasional: 1-33%;
Frequent: 34-66%;
Continuous: 67-100%  Domestic Travel – Occasional  International Travel – Never  Performing sedentary work –Frequent  Performing multiple tasks – Continuous  Operating standard office equipment - Continuous  Responding quickly to sounds – Continuous  Sitting –Occasional  Standing – Continuous  Walking –
-Frequent  Moving safely in confined spaces – Occasional  Lifting/Carrying…