Sr. UX Designer - Acton, MA; Hybrid

Position: Sr. UX Designer - Acton, MA (Hybrid)
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* Position Overview:

** We’re looking for an experienced and strategic Senior UX Designer to lead high-impact design initiatives across a variety of digital touchpoints that surround the Omnipod product. This includes onboarding experiences, support portals, medical data dashboards, healthcare provider tools, and more—everything that helps customers succeed.
You’ll take ownership of complex projects, influence product and design strategy, collaborate cross-functionally with product managers, engineers, marketing, and customer experience partners, and help shape a cohesive, accessible, and empowering end-to-end experience. This role is part of a collaborative design team that works closely within a larger, company-wide UX organization. If you’re a creative thinker who can navigate ambiguity, challenge assumptions, and translate vision into compelling digital experiences, we’d love to hear from you.
** Sr UX Designer Responsibilities:
*** Lead end-to-end UX design for web-based and cross-platform digital experiences that support Omnipod users—such as onboarding flows, customer portals, medical data dashboards, and healthcare provider tools.
* Take ownership of large-scale, often ambiguous design initiatives from discovery through delivery, working closely with product managers, engineers, marketers, and CX stakeholders to define and execute experience strategy.
* Influence product direction by advocating for customer needs, challenging assumptions, and ensuring design solutions balance user experience, business goals, and technical feasibility.
* Create wireframes, prototypes, flows, and design specifications using modern design and collaboration tools like Figma, Adobe Creative Cloud, Miro, Confluence, Jira; clearly communicate design decisions through strong visual and verbal storytelling.
* Collaborate with user research and human factors teams to incorporate customer insights and ensure solutions are safe, effective, and aligned with FDA guidance where applicable.
* Apply best practices in accessibility, usability, and responsive design to create experiences that are inclusive, scalable, and intuitive.
* Participate in agile development cycles and contribute to product planning by advocating for user needs and experience quality.
* Partner with technical integration teams to ensure seamless user experiences across connected platforms, including evaluating APIs, understanding data flows, and contributing to branding and UX alignment across external and internal systems.
* Champion a customer-first mindset, advocate for UX excellence, and help define success metrics and outcomes in cross-functional forums and design reviews.
* Evolve and improve existing products, unify fragmented experiences, and create seamless, cohesive journeys across the product ecosystem.
* Gather and synthesize insights from diverse stakeholders, including internal users (e.g., customer service, sales, training teams), healthcare providers, and people living with diabetes, to inform design decisions.
* Contribute to the evolution of Insulet’s design system and experience standards as our brand and platform mature.
* Mentor and support other designers through informal coaching, design critiques, and shared knowledge-building.
* Support ongoing improvement of team processes, tools, and collaboration practices, contributing to a strong UX culture.
** Skills / Characteristics:
*** Strategic thinker and visionary with a passion for both big-picture problem-solving and hands-on execution.
* Strong visual communicator who can diagram, prototype, and explain ideas clearly in remote and collaborative environments.
* Excellent storyteller—both visually and verbally—with the ability to drive alignment at both the strategic vision level and tactical feature level.
* Builds and maintains positive, trust-based relationships across disciplines.
* Fosters a high-performance, customer-centric culture and continuously centers the needs of the user.
* Charismatic, collaborative, and creative leader who can set direction, articulate vision, and motivate others toward shared outcomes.
* Influences key stakeholders in a thoughtful, collaborative manner to…