Senior Functional Analyst

** Job#: 3015304
***
* Job Description:

** Apex Systems is a world class technology services business that incorporates industry or insights and experience to deliver solutions that fulfill our clients’ digital visions.

Apex has an opportunity for an
** Senior Functional Analyst.
** For applicants who are interested in this opportunity, send your updated resume to  are the details:

Position:
** Senior Functional Analyst
*
* Location:

Remote Project Duration: 12 months

Rate:
** Negotiable Based on Experience
**** Position Overview
** JOB DESCRIPTION Senior Functional Analyst Preference is for hybrid local to Acton, MA but it is not required.
*** Must be highly skilled on Salesforce configuration work
***** Salesforce Business Analyst
***
* Position Overview:

** Working in a dynamic, collaborative team environment, the successful candidate will be responsible for supporting our client's Commercial functions through CRM administrative tasks, business processes definition, analysis of business problems, proposal/design/implementation of solutions, and continued partnership development with our Commercial team. The role will focus on projects and processes related to , analytics platforms, mobile solutions, and handling of escalated help desk tickets.

It is perfect for an administrator who is looking for an opportunity to grow into a Business Analyst role.
** Responsibilities:*
* • Perform business and systems analysis work; conduct requirements analysis via information gathering sessions with business users and technical staff, workshops and meetings to define business requirements. Develop supporting process flows
• Conduct analysis and documentation of existing business processes; recommend process improvements
• Creation of reports in  using report builder and other analytics tools
• Develop training materials and conduct training sessions with business users to improve adoption and efficient use of all systems related to the Commercial job functions.
• Work with and manage complex workflows as they pertain to business process
• Assist in the evaluation of App Exchange tools for feasibility and impact to the business
• Assist in the further development of our SF1 app features along with any future mobile solutions
• Provide IT support as a  Admin to commercial business users. This includes troubleshooting complex security and data issues.
• Create and maintain business requirement documentation which can include use cases, process flows, and system interface diagrams
• Assist with design documentation supporting business needs
• Communicate effectively with business users on the status of enhancements, projects and open production support tickets
• Develop comprehensive test plans with users, coordinate test activities and/or help execute test components
** Education and Experience
*
* Minimum Requirements:

• Proven knowledge of the software development life cycle
• Admin Certification is preferred
• Proficient in utilization, basic configuration, high level design and overall approach of  as a CRM platform.
• Bachelor’s degree in Computer Science is a plus.**
* • 10 years of experience working in a Salesforce Administrator function and Business Analysis skills.
*** Ideally, working on projects related to Commercial/Sales process improvement
• Hands on experience with  reporting and dashboards required
• Ideal candidate should have conceptual knowledge of the following systems and/or processes:
1. CRM
2. iPad as a mobile platform (e.g SF1 app)
• Proven ability to provide business analyst deliverables on projects related to Commercial process improvement
• Experience supporting or working within a Commercial organization, preferably in the pharma, medical device, or any other regulatory controlled industry
** Preferred Skills and

Competencies:

*
* • Self-sufficient, flexible, and motivated team player capable of managing several activities simultaneously
• Ability to work in a deadline focused, dynamic environment, consistently producing deliverables within agreed upon timelines
• Ability to analyze problems and develop solutions
• Ability to work across multiple business units with varying processes and requirements
• Excellent…