General Manager

Overview

Element has an opportunity for a General Manager I in our Acton, MA laboratory. In this role, you will be responsible for driving operational excellence, fostering colleague engagement, and delighting our customers. Reporting to the Division Director, you will work closely with laboratory staff, quality teams, and support functions to ensure we deliver on customer commitments while creating a safe and efficient work environment.

Element Acton provides expert environmental monitoring and microbiology USP and cGMP FDA compliance testing solutions to home infusion, pharmacies, hospital pharmacies, and human drug outsourcing compounding facilities. The lab is DEA and FDA registered, cGMP certified, and ISO/IEC 17025:2017 accredited

• Lead and foster a culture of safety, accountability, and operational excellence
• Drive and deliver annual Operational Plan commitments including revenues, profit, working capital, and operational performance
• Collaborate with location support functions, including QA, Safety and Health, Sales and Strategic Accounts, Finance, Human Resources, Business Improvement, and Operational Excellence
• Partner with quality leaders to improve processes, ensure compliance, and maintain data integrity
liDevelop and execute short- and long-term business plans, including operational goals, equipment needs, and staffing requirements
• Oversee capacity planning in core service areas
• Engage with customers to ensure satisfaction, retention, and growth alignment
• Hold staff accountable for timely completion of tasks to achieve lab objectives
• Provide managerial guidance on reporting needs and operational requirements
• Prepare and submit accurate forecasts, maintain working capital, and implement corrective actions as needed to achieve plan goals
• Identify, mentor, and develop staff to maximize talent and support career growth
  
  Represent Element positively to the public, customers, vendors, and employees through professional organizations, task forces, employee meetings, and site visits
• Ensure compliance with all Element policies, including Terms and Conditions, trade compliance, ethical conduct, and respect for others
• Adhere to all local, state, and federal laws related to safety, environment, and corporate governance
• Take full accountability for all personnel at the location
• Ensure work schedules are maintained and balanced across teams
• Maintain a respectful and professional work environment, ensuring all employees understand and follow company policies

• Strong working knowledge of laboratory safety practices
• Bachelor’s degree (BA or BS) in Microbiology or a related science discipline; advanced degree preferred
• Minimum of 10 years of pharmaceutical experience, including analytical testing, stability studies, extractables and leachables, and biologics
• Minimum of 10 years of experience managing a laboratory or enterprise with 40–50 employees and 3–6 subordinate exempt managers or supervisors
• Comprehensive understanding of all laboratory functions and operational responsibilities
• Proven technical leadership critical to production, operations, and overall lab performance
• Excellent written and oral communication skills, with attention to detail and timely reporting
• Ability to organize laboratory operations in alignment with strategic, operational, and technical goals
• Strong organizational, problem-solving, and conflict-resolution skills, ensuring clear two-way communication across departments
• Proven ability to provide managerial guidance to all staff on laboratory functions
• Ability to analyze and resolve operational, financial, and business challenges effectively
• Track record of success demonstrating managerial, technical, and operational competency both inside and outside the laboratory

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Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.

When failure in use is not an option, we help customers make certain that their products, materials, processes…