Manager, UX Design Operations . Insulet

Insulet makes the Omnipod insulin management system for people with diabetes. As Manager, UX Design Operations, you'll lead and develop a team of UX designers and researchers supporting the Omnipod 5 sustaining portfolio, and own the operating model that keeps their work predictable and effective. The role is hybrid and requires on-site work from an Insulet office in Acton, MA or San Diego, CA.

• Lead and develop a team of UX designers and researchers supporting the Omnipod 5 sustaining portfolio
• Own and continuously improve the UX operating model for the sustaining business
• Establish scalable processes for UX intake, prioritization, resource allocation, capacity planning and roadmap alignment
• Standardize UX workflows, tools, templates, documentation and governance
• Create and manage UX performance metrics and dashboards that show operational health and business impact
• Lead continuous improvement work to reduce inefficiencies, rework and delivery bottlenecks
• Partner with Product Management and Engineering leadership to align UX work with business priorities and release plans
• Manage capacity forecasting, quarterly planning and portfolio prioritization, with visibility into resourcing, dependencies and risks
• Define and evolve engagement models between UX and its cross-functional partners
• Partner with Quality and Regulatory Affairs so UX processes and deliverables support medical device quality system requirements, including usability, human factors and design documentation

• Bachelor's degree in Human Factors, HCI, Design, Psychology, Engineering, Business or a related field
• 8+ years of experience in UX design, UX research, service design, design operations or related disciplines
• 3+ years of people leadership experience managing UX teams
• Experience building or scaling Design Operations practices
• Proven success leading cross-functional initiatives within complex organizations
• Strong grasp of UX methods, research practices, design systems, accessibility and customer-centered design
• Expertise in resource planning, prioritization, operational management and process improvement
• Preferred: experience in healthcare, medical devices, digital health or other regulated industries; supporting sustaining or post-market product development; implementing UX metrics and performance measurement

Base salary for US-based roles: $144,500 – $216,800. Eligible for incentive compensation.