Aftersales Administrator
Listed on 2026-10-17
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Administrative/Clerical
Office Administrator/ Coordinator, Clerical
Aftersales Administrator
Yanmar Compact Equipment North America Inc. (YCENA) designs, manufactures, and supports a complete range of compact equipment — including compact track loaders, mini excavators, wheel loaders, and construction equipment — for use in markets such as construction, landscaping, utility, land management, and agriculture. Products are sold primarily through a third-party independent dealer network across North America.
The Aftersales Administrator is responsible for answering phones, reviewing emails, input information into a case system, review case system for dealer submitted cases, and help the service team with follow ups. This position will work closely with the dealer networks and service teams.
Responsibilities:
- Answer calls
- Review, categorize emails
- Input cases into the case management system
- Review cases in the system for accuracy and follow ups
- Follow up on active cases
- Work directly with the service team
- Direct inquiries to the proper responsible department
- Case management
- Call and email records
Requirements:
Education/Formal Training:
- 2-year Technical Diploma or Associate's Degree in related field
- 3-5 years or more related experience or an equivalent combination of education, experience, and factory sponsored training in the heavy equipment construction environment.
Professional Expertise/
Skills:
- 3-5 years of experience and/or working knowledge of the operational characteristics of construction equipment and understanding of documentation.
- 1-3 years' experience in a customer facing environment
- 1-3 years MS Office (word, excel, outlook).
Methodical Expertise:
- Knowledge of business operating systems preferred (Epicor ERP, TWS Warranty System)
- Strong orientation towards quality, safety, and continuous improvement
- Strong computer skills.
Personal
Skills:
- Demonstrated problem solving skills.
- Functions independently within context of day-to-day activities.
- Able to travel, up to 25% of the time
- Able to travel internationally.
- Able to work 40+ hours per week depending upon workload.
Social
Skills:
- Strong orientation towards quality, safety, and continuous improvement.
- Excellent communication skills; both written and oral.
- Able to gather and analyze relevant information and coordinate work with other team members.
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