Customer Service Representative

Overview

Join to apply for the Customer Service Representative role at Supplies on the Fly

We’re looking for a dedicated Customer Experience Agent who thrives on building strong relationships with customers and delivering exceptional service. In this role, you’ll engage directly with our clients to ensure a positive experience that encourages loyalty and repeat business.

Mon–Fri (onsite)

• 8:00 AM – 5:00 PM
• 9:00 AM – 6:00 PM
• 11:00 AM – 8:00 PM

• High school diploma or equivalent
• At least 1+ year working in a Customer Service function or related skill
• Customer centric and technically savvy
• Ability to type 30 - 40 wpm
• Reliable transportation

• Restaurant supply/commercial food service experience

• Superior time-management skills
• Ability to multi-task and stay focused on critical objectives
• A positive, can-do attitude is a must
• Able to work in a fast paced, closely integrated team where customer delight, communication, teamwork and flexibility are essential
• Ability to write short correspondence
• Ability to accurately spell
• Ability to speak and write English clearly
• Ability to follow detailed procedures and processes
• Ability to work with a diverse group of people
• Ability to work comfortably under pressure
• Ability to work independently and with a group on various ongoing projects
• Must be able to perform basic arithmetic calculations (e.g., addition, subtraction, multiplication, division, and percentage functions)
• Ability to concentrate for extended periods
• Excellent oral and written communication skills
• Ability to plan and organize time and projects efficiently
• Excellent critical thinking and problem solving skills
• Ability to exchange and furnish information requiring detailed explanations and maintain active discussions with customers and other work groups
• Ability to act in an ethical, honest and professional manner at all times
• Desire to work independently as well as in a team
• Maintain discretion with all company information regarding customers, pricing, products, and procedures

• Must be able to sit for prolonged periods
• Must be able to bend, reach and stoop occasionally to reach file cabinets, boxes, etc.
• Must be able to look at a computer screen for prolonged periods and type
• Requires the ability to read written instructions, reports and other documentation
• Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• The employee frequently is required to talk or hear
• The noise level in the work environment is usually light to moderate
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Legal Applicants must be currently authorized to work in the United States.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Food & Beverages